Desktop Support Engineer — 1st Line IT Helpdesk

MASTERS CAREER CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking a Desktop Support Engineer for a renewable 1-year contract. The role involves providing 1st level technical support via phone and email, ensuring prompt incident resolution. Candidates should have a minimum of 6 months experience in an IT service desk environment, possess strong communication skills, and demonstrate a customer-oriented attitude. This position offers a salary up to S$2,800, based on qualifications and experience.

Qualifications

• Minimum 6 months of experience in an IT service desk environment preferred.
• Strong written and oral communication skills in English.
• Excellent telephony and problem-solving skills.
• Self-motivated with a customer-oriented attitude.
• Ability to collaborate effectively in team environments.

Responsibilities

• Provide 1st Level Technical Support via phone, remote assistance, and email.
• Escalate and track incident/service requests professionally and promptly.
• Provide onsite support as needed.
• Assist with additional administrative tasks as required.

Skills

Technical Support

Written and Oral Communication

Problem-solving

Customer-oriented

Team Collaboration

Job description

A leading consultancy firm in Singapore is seeking a Desktop Support Engineer for a renewable 1-year contract. The role involves providing 1st level technical support via phone and email, ensuring prompt incident resolution. Candidates should have a minimum of 6 months experience in an IT service desk environment, possess strong communication skills, and demonstrate a customer-oriented attitude. This position offers a salary up to S$2,800, based on qualifications and experience.