Desktop Support Engineer

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading technology firm based in Singapore is looking for skilled professionals to ensure 24/7 business as usual (BAU) support and maintain high client retention. The roles involve delivering exceptional service with a focus on technical proficiency, problem-solving, and effective communication with users. A bachelor’s degree in IT or related fields is typically required.

Responsibilities

• Provide reliable BAU support for 24/7 operations.
• Deliver high-quality service with a focus on client retention.
• Support BAU, projects, and tech refresh with a skilled team.

Skills

Technical Proficiency

Problem-Solving Skills

Communication Skills

Customer Service Orientation

Education

Bachelor’s degree in computer science, IT, Telecom, or a related field

Job description

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

Required Skills and Qualifications

• Technical Proficiency: Understanding of Windows operating systems, hardware, software, and networking. Experience with Windows/Linux/Mac OS environments is essential.
• Problem-Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively.
• Communication Skills: Excellent verbal and written communication skills to explain complex concepts to non-technical users.
• Customer Service Orientation: Ability to provide prompt, courteous, and professional customer service.
• Educational Background: A bachelor’s degree in computer science, IT, Telecom, or a related field is typically required.