Desktop Support Engineer

XCELLINK PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global leader in logistics is seeking a Desktop Engineer in Singapore to provide IT support, maintain hardware, and ensure all communication tools are functional. The role involves daily troubleshooting, user training, and managing IT assets. Ideal candidates will possess a degree or diploma in Information Services/Business and have 1-2 years of technical support experience. Excellent communication skills in English are essential.

Qualifications

• 1 to 2 years’ experience in a technical support role for end users.
• Excellent communication and interpersonal skills in English.
• Must be on standby for 24 hour support.

Responsibilities

• Support daily Desktop IT issues.
• Maintain hardware and resolve problems.
• Ensure functionality of all VPNs, internet, and emails.
• Deploy and commission new IT peripherals.
• Provide user training for PC operations.

Skills

Technical support

Communication skills

Interpersonal skills

IT asset management

Education

Degree or Diploma in Information Services/Business

Job description

Overview

Our client is a global leader in the logistics industry, specializing in international shipping, courier services and transportation. They are looking for a Desktop Engineer to support the team.

Responsibilities

• Daily Desktop IT issues support.
• Maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
• Ensure all VPN, internet, mobile, emails, BB are in good working condition at all times and also prior to users / SMT travel schedules.
• Ensure the functionality and accessibility of all peripherals (mobile, BB, etc.) and handle any BB and Mobile related issues with Mobile Service Provider.
• Deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
• Provide users with basic training to utilize the PC or operations equipment and avoid future problems.
• Provide break fix desktop related issues or interim solution if problem cannot be fixed immediately.
• Provide level 2 support for technical escalation.
• Respond to requests for equipment set up for meetings and presentations.
• Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
• To manage onsite computer room facilities, liaise with Vendor for Schedule maintenance primary contact for onsite Network and connectivity escalation.
• Plan contingency and support robustness from users & SMT IT support perspective.
• Evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement and environment.
• Manage site IT Asset Management - Software & Hardware Inventory.
• Manage License Compliance.

Requirements

• Degree or Diploma in Information Services/Business (or equivalent).
• 1 to 2 years’ experience in a technical support role for end users.
• Excellent communication and interpersonal skills (English) - spoken and written.
• Be on standby to provide 24 hour support for AOH.