Desktop Support Engineer

Axiom Technologies; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a motivated Desktop Support Engineer. The role involves troubleshooting, supporting Windows and Apple environments, and ensuring timely service delivery. Ideal candidates have a minimum of 2 years of experience in a similar role and possess strong problem-solving and communication skills. This role offers the opportunity to work in a dynamic environment and contribute to a global organization.

Qualifications

• Minimum 2 years of experience in desktop support.
• Experience supporting Windows 7/8/10 environments.
• Strong analytical and problem-solving skills.

Responsibilities

• Troubleshoot OS and peripheral issues.
• Provide support for computer environments.
• Perform hardware/software installation.

Skills

Troubleshooting (Windows, Apple, virtual environments)

Communication skills

Customer service skills

PC hardware support

Mobile device support

SCCM (basic knowledge)

Tools

Windows OS

Microsoft Office

Active Directory

Apple OS

Job description

Axiom Technologies is an Australia-based organization with a global presence, specializing in Managed IT Solutions for medium to large-scale enterprises. To learn more about what we do, please visit :

We are looking for a capable and motivated Desktop Support Engineer to coordinate support activities ranging from basic troubleshooting to complex systems support. This role involves onsite / on-call assistance to end-users within the organization’s desktop computing environment, ensuring timely and accurate service delivery .

Key Responsibilities

• Troubleshoot computer OS and peripheral issues
• Provide support for Windows 7 / 8 / 10 environments
• Perform hardware / software installation using deployment tools like SCCM
• Support printer and mobile device issues
• Install and troubleshoot Microsoft Office tools
• Work with SOE, group policies, Active Directory, Exchange, and Apple OS
• Deliver field support for a variety of technologies
• Manage time and priorities efficiently, especially in high-pressure situations

Technical Skills Required

• Strong troubleshooting skills (Windows, Apple, virtual environments)
• Knowledge of :
• Windows OS (XP, 7, 10)
• MS Office applications
• PC / Laptop hardware and peripherals
• Mobile device support
• SCCM (basic knowledge)
• Active Directory and Exchange (basic knowledge)
• Apple OS (basic knowledge)

Personal Attributes

• Excellent communication and customer service skills
• Strong analytical and problem-solving skills
• Highly organized and detail-oriented
• Self-motivated, proactive, and collaborative
• Professional and calm under pressure
• Discreet and capable of handling confidential information
• Passionate about quality and continuous improvement

Experience

Minimum 2 years of experience in a similar desktop support or end-user support role.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @.