Desktop Support Engineer

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading tech firm in Singapore seeks a skilled support technician to provide 24/7 BAU support and contribute to projects. The ideal candidate will have expertise in Windows, Linux, and Mac OS, along with exceptional problem-solving and customer service skills. This role requires a Bachelor's degree in a related field and strong communication abilities.

Responsibilities

• Provide reliable BAU support for 24/7.
• Support BAU, projects, and tech refresh.
• Deliver best service with high client retention.

Skills

Windows operating systems

Linux

Mac OS

Analytical skills

Troubleshooting

Verbal communication

Written communication

Customer service

Education

Bachelor's degree in computer science, IT, Telecom, or related field

Job description

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

Required Skills and Qualifications

• Technical Proficiency: Understanding of Windows operating systems, hardware, software, and networking. Experience with Windows/Linux/Mac OS environments is essential.
• Problem-Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively.
• Communication Skills: Excellent verbal and written communication skills to explain complex concepts to non-technical users.
• Customer Service Orientation: Ability to provide prompt, courteous, and professional customer service.
• Educational Background: A bachelor’s degree in computer science, IT, Telecom, or a related field is typically required.