Desktop Support Engineer

Epergne Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a Mid-Senior level IT Support specialist. The role involves providing technical support for desktops, laptops, and peripherals while resolving hardware and software incidents. Candidates should have over 3 years of experience in IT support, strong knowledge of Windows OS, and familiarity with ticketing systems like ServiceNow. Relevant certifications are preferred, making this position ideal for dedicated IT professionals committed to delivering exceptional customer service.

Qualifications

• 3+ years of experience in IT support or desktop support role.
• Strong knowledge of Windows OS, MS Office/O365, and basic networking (LAN/WAN, DNS, DHCP).
• Relevant certifications preferred (CompTIA A+, Microsoft MCSA, ITIL Foundation).

Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, and other peripherals.
• Install, configure, and troubleshoot operating systems (Windows/Mac) and applications.
• Resolve hardware and software incidents within SLAs.
• Support end-users via remote tools, phone, or onsite.
• Manage user accounts, passwords, and access in Active Directory/O365.
• Escalate unresolved issues to higher-level support teams.
• Maintain asset inventory and update documentation.

Skills

Technical support

Troubleshooting

Customer service

Problem-solving

Knowledge of Windows OS

Basic networking

Tools

ServiceNow

Jira

Job description

Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, and other peripherals.
• Install, configure, and troubleshoot operating systems (Windows/Mac) and applications.
• Resolve hardware and software incidents within SLAs.
• Support end-users via remote tools, phone, or onsite.
• Manage user accounts, passwords, and access in Active Directory/O365.
• Escalate unresolved issues to higher-level support teams.
• Maintain asset inventory and update documentation.

Job Skills & Requirements

• 3+ years of experience in IT support or desktop support role.
• Strong knowledge of Windows OS, MS Office/O365, and basic networking (LAN/WAN, DNS, DHCP).
• Familiarity with ticketing systems (ServiceNow, Jira, etc.).
• Good problem-solving and troubleshooting skills.
• Strong communication and customer service orientation.
• Relevant certifications preferred (CompTIA A+, Microsoft MCSA, ITIL Foundation).

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting