Desktop IT Service Delivery Lead

MAESTRO HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an experienced IT Service Delivery Manager to oversee desktop IT concierge services. The role involves managing a team, ensuring client satisfaction, and optimizing workflows. Candidates should have at least 5 years of experience in IT service delivery, strong leadership skills, and a Bachelor's degree in a related field. This is a full-time position based in Singapore with a 5-day work week.

Qualifications

• Minimum 5 years of experience in IT service delivery.
• Strong understanding of desktop environments and IT support tools.
• Exceptional planning and organizational abilities.

Responsibilities

• Manage delivery of desktop IT concierge services.
• Lead and mentor a team of IT support professionals.
• Serve as the primary contact for clients and address their needs.
• Oversee desktop and end-user support incidents resolution.
• Develop and enforce standard operating procedures.
• Generate reports on service performance and client satisfaction.
• Ensure integration of new tools and technologies.
• Manage budgets for desktop IT concierge services.

Skills

IT service delivery management

Team leadership

Client relationship management

Problem-solving

Analytical skills

Organizational skills

Education

Bachelor's degree in Information Technology or related field

ITIL Foundation certification

Microsoft Modern Desktop Administrator certification

Job description

A leading IT services provider in Singapore is seeking an experienced IT Service Delivery Manager to oversee desktop IT concierge services. The role involves managing a team, ensuring client satisfaction, and optimizing workflows. Candidates should have at least 5 years of experience in IT service delivery, strong leadership skills, and a Bachelor's degree in a related field. This is a full-time position based in Singapore with a 5-day work week.