Desktop Engineers

Singtel; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Desktop Support Specialist to provide technical assistance to users. The ideal candidate will have at least 1 year of experience in Microsoft Windows 10 and Microsoft Office, possess relevant certifications, and demonstrate excellent communication skills. This role offers opportunities for growth in a collaborative environment dedicated to delivering quality service.

Benefits

Collaboration opportunities

Well-defined career tracks

Qualifications

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office.
• Clear spoken and written English.
• ITE / Diploma graduate with 1 year experience in desktop support.
• Experience in IT helpdesk and/or call center support is advantageous.
• Ability to prioritize effectively and work with a sense of urgency.

Responsibilities

• Perform Desktop Support services to users.
• Receive, prioritize, document, and resolve end user help requests.
• Perform imaging/re-imaging and asset inventories.
• Update incident records and work instructions.
• Communicate effectively with teammates and managers.

Skills

Microsoft Windows 10

Microsoft Office

Remote support

Verbal communication

Written communication

Coordination skills

Team communication

Education

ITE / Diploma

Tools

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Job description

Responsibilities:

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging / re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

A little about you:

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office
• Clear Spoken & Written English.
• ITE / Diploma graduate with 1 year experience in desktop support
• possess at least one of the following certifications or their equivalent : CompTIA A+; CompTIA Security+; CompTIA Network+; Microsoft Certified : Windows Client; and ITE / Diploma graduate with 1 year experience in desktop supportMicrosoft Certified : Managing Modern Desktops.
• Previous IT helpdesk and / or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

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