Desktop Engineer( Multiple openings)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Desktop Support Engineer to guide the team in resolving complex incidents and provide Desktop Support to users. Responsibilities include imaging, asset inventories, and documenting procedures. The ideal candidate will have experience in managing end user help requests and working with incident records.

Responsibilities

• Guide the team and resolve escalated incidents.
• Perform Desktop Support services to users.
• Receive, prioritize, document, and resolve end user help requests.
• Perform imaging/re-imaging.
• Conduct asset inventories.
• Escalate technical issues to 3rd party vendors or resolver groups.
• Update incident records.
• Create and update work instructions.
• Document standards and procedures.

Job description

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)