Desktop Engineer -Multiple locations

PERSOL; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Desktop Support professional to provide IT assistance to end users. The ideal candidate should have a Nitec or Diploma in IT and 1-3 years of relevant experience. Responsibilities include troubleshooting issues, performing service requests, and monitoring service levels. This position requires good communication skills and the ability to respond promptly to incidents.

Qualifications

• 1-3 years of relevant experience required.
• Ability to perform service requests related to client platforms.
• Experience in monitoring service levels and documenting systems.

Responsibilities

• Provide desktop support to end users.
• Respond promptly to incidents and provide status updates.
• Perform troubleshooting for client platform related problems.

Skills

Desktop support

Troubleshooting

Communication

Education

Nitec/Diploma in IT related studies

Job description

Multiple location, Candidate must open to any location in Singapore

8:30am to 6pm or follow end client working hours

Provide Desktop support to end users

Supporting and communicating with end users regarding their IT issues

Perform troubleshooting for client platform related problems.

Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

Involved in heavy lifting

Perform service request related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Requirement

Nitec/Diploma in IT related studies

1-3 years of relevant experience