Desktop Engineer (Microsoft 365)

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A tech solutions provider in Singapore is seeking a Desktop Engineer to ensure smooth operations for users. The ideal candidate will provide first-line IT support, manage desktop tasks, and handle Microsoft 365 applications. Experience in desktop support and relevant IT qualifications are essential for this role. You'll work closely with users to resolve issues and assist in device management projects.

Qualifications

• 1–3 years’ experience in desktop or IT support.
• Hands-on experience with Windows 10 and Microsoft 365.
• Basic understanding of networking and cloud technologies.

Responsibilities

• Provide end-user desktop support and resolve hardware/software issues.
• Manage user and device enrolment in Microsoft 365 and Intune.
• Support M365 applications like Outlook, Teams, and SharePoint.

Skills

Desktop support

Troubleshooting

Microsoft 365

Windows 10

Active Directory

Education

ITE or Diploma in IT

Tools

Intune

Job description

About the Role

We’re looking for a Desktop Engineer to provide first-line IT support and ensure smooth day-to-day operations for users. You’ll handle a wide range of desktop, Microsoft 365, and device management tasks — from troubleshooting to system setup and maintenance.

Key Responsibilities

• Provide end-user desktop support, including troubleshooting and resolving hardware/software issues.
• Manage user and device enrolment in Microsoft 365 and Intune.
• Support and maintain M365 applications such as Outlook, Teams, OneDrive, and SharePoint.
• Perform system imaging, reimaging, and asset inventory management.
• Document issues, resolutions, and update standard procedures.
• Escalate incidents as needed to meet service level expectations.
• Participate in M365 migration and device rollout projects.

Requirements

• ITE or Diploma in IT or related field.
• 1–3 years’ experience in desktop or IT support.
• Hands-on experience with Windows 10 and Microsoft 365.
• Basic understanding of Active Directory, networking, and cloud technologies.
• Experience in IT helpdesk or remote support.
• Ability to mentor junior engineers or lead small upgrade projects.
• Certifications such as CompTIA A+ / Network+ / Security+ or Microsoft Certified: Windows Client / Managing Modern Desktops are a plus.