Desktop Engineer - freshers

ITCAN PTE. LIMITED; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A technology company in Singapore is seeking an IT Support Engineer to provide end-user support and troubleshoot platform issues. The ideal candidate should have a minimum NITEC in Computer, be a fresher or possess 1+ years of related experience. Responsibilities include client management, hardware replacement coordination, and local server administration.

Qualifications

• Minimum NITEC in Computer required.
• Freshers are also welcome.
• Preferably with 1 or more years of related experience in IT support.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform related problems.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement.

Skills

End User Support

Troubleshooting

Client Management

Local Server Administration

Education

NITEC in Computer

Job description

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Ideal candidate should possess the following:

• Candidate with minimum NITEC in Computer
• Freshers are also welcome
• Preferably with 1 or more years related experience in IT support