Desktop Engineer (East, up to $3200)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent IT staffing firm in Singapore seeks an experienced IT Support Technician. The role involves troubleshooting hardware and software issues, assisting end-users, and maintaining IT infrastructure. Ideal candidates should have a diploma in Information Technology and relevant certifications, along with 2-3 years of experience. An attractive salary and comprehensive benefits are offered.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Minimum 2 to 3 years of relevant working experience.
• Good understanding of troubleshooting hardware and software issues.
• Relevant certifications are a plus.

Responsibilities

• Resolve help desk requests for hardware and software issues.
• Install and configure desktop hardware and software.
• Perform routine system maintenance and updates.

Skills

Desktop operating systems knowledge

Troubleshooting techniques

Networking concepts (TCP/IP, DNS, DHCP)

Education

Nitec / Diploma in Information Technology

Tools

Microsoft Office suite

CompTIA A+

Microsoft Certified Desktop Support Technician (MCDST)

Job description

Overview

· MNC

· 12 months contract, subject to renewal

· Location: East

· Salary: up to $3200 + OT + Standby allowance + completion bonus

Responsibilities

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.
• Hardware and Software Installation
  • Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
  • Install and configure operating systems, software applications, and updates.
  • Set up and configure network printers and other peripherals.
• System Maintenance and Monitoring
  • Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
  • Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
  • Manage user accounts, permissions, and access levels as per company policies.
• Documentation and Reporting
  • Maintain accurate records of hardware inventory, software licenses, and configurations.
  • Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
  • Generate reports on system performance, incidents, and resolutions for management review.
• Collaboration and Training
  • Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
  • Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
  • Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications/Requirements

• Nitec / Diploma Information Technology, or related field (or equivalent work experience)
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• Minimum 2 to 3 years of relevant working experience.
• Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: [phone]

http://www.peopleprofilers.com

[e-mail]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376