Desktop Engineer - East

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading staffing firm in Singapore is seeking a Technical Support Specialist to assist customers with technical issues over the phone and email. The ideal candidate will have at least 2 years of experience and a relevant diploma. Working hours are Monday to Friday, and the position is contract-based for 12 months with a possibility of renewal. Compensation includes a bonus.

Benefits

Bonus

Qualifications

• Minimum 2 years of experience in a technical support role.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Provide accurate information on IT products and services.

Skills

Technical support

Problem-solving

Communication

Education

ITE/diploma in IT Related studies

Job description

Location & Contract

Location: Tai Seng (TSX) Working Hours: Monday – Friday (Normal Office hours) Contract Duration: 12 months (Renewable) + Bonus

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customer
• Walk the customer through the problem-solving process
• Direct unresolved issue to the next support personnel
• Provide accurate information on IT products and services
• Record events and problems and their resolution in logs
• Follow up and update customer status and information
• Pass any feedback and suggestion by customer to the appropriate internal team
• Identify and suggest possible improvement on procedure

Requirements

• ITE/diploma in IT Related studies
• Minimum 2 years of experience

Interested candidates, please click here to begin your application.