Desktop Engineer, $2800-3150 (Multiple locations, START ASAP!)

Quess; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing services provider is seeking a Desktop Engineer in Singapore to provide first-level technical support for desktop computing environments. The ideal candidate should have at least one year of experience in desktop troubleshooting, strong knowledge of Windows operating systems and MS Office. Immediate start and attractive benefits are offered including a performance bonus and mobile allowance.

Benefits

Attractive benefits

Performance bonus

Mobile allowance

Qualifications

• Min 1 year experience in desktop troubleshooting.
• Strong technical knowledge of Windows and Microsoft Office.
• Experience with IT service management tools.

Responsibilities

• Provide first-level technical support for desktop computing.
• Execute Standard Operating Procedures (SOPs) for technical support.
• Maintain documentation of support activities and incidents.

Skills

Desktop troubleshooting

Windows operating systems

Microsoft Office suite

IT service management tools

Documentation skills

IT security practices

Job description

Desktop Engineer, $2800-3150 (Multiple roles & locations, START ASAP!)

• Multiple role and multiple locations
• Salary up to $3,150 basic + $50 mobile allowance + 1 month performance bonus
• START ASAP
• 1 year renewable contract
• Attractive benefits and bonus

Key Responsibilities

• Provide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting
• Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes
• Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms
• Handle user requests and incidents through email communication, ensuring proper tracking and timely updates
• Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies
• Process administrative paperwork for IT equipment deployment, replacement, and disposal
• Generate regular reports on support metrics and incident resolution status

Required Skills

• Min 1 yr experience in desktop troubleshooting
• Strong technical knowledge of Windows operating systems and Microsoft Office suite
• Experience with IT service management tools and ticketing systems
• Excellent documentation and administrative skills
• Ability to work independently and follow established procedures
• Basic understanding of IT security practices and compliance requirements

Kshama

Registration No. / Unique Entity Number: 199801439D

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This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.