Desktop Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Singapore is seeking a professional for the installation and daily operations support of client platforms. The role requires proficiency in troubleshooting Windows and macOS, and involves incident response, service requests, and monitoring service levels. Ideal candidates will have strong communication skills, a problem-solving attitude, and a commitment to customer service.

Qualifications

• Proficiency in troubleshooting Windows 10/11 and macOS.
• Basic understanding of Active Directory, DNS, DHCP, and networking fundamentals.
• Strong communication and interpersonal skills.
• Good problem-solving and time-management abilities.
• Customer-focused with a positive attitude.

Responsibilities

• Responsible for the installation and daily operations support for facility management.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents and provide resolution.
• Perform service requests related to client platforms.
• Monitor service levels and maintain system configuration.
• Involve in implementation/upgrade projects.

Skills

Troubleshooting Windows 10/11

Troubleshooting macOS

Communication skills

Problem-solving abilities

Time-management

Customer-focused attitude

Job description

Roles & Responsibilities

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Qualifications

• Proficiency in troubleshooting Windows 10/11 and macOS.
• Basic understanding of Active Directory, DNS, DHCP, and networking fundamentals.
• Strong communication and interpersonal skills.
• Good problem-solving and time-management abilities.
• Customer-focused with a positive attitude.