Desktop Engineer

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading IT support company in Singapore is looking for a Desktop Support Specialist to provide comprehensive support for end-users' desktop and laptop issues. Responsibilities include hardware and software installation, troubleshooting, and ensuring compliance with security policies. Ideal candidates will have over 2 years of experience in desktop support and a strong grasp of various operating systems and networking concepts. Salary commensurate with experience.

Qualifications

• 2+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of Windows (7, 10), macOS, and Linux.
• Experience with common desktop applications and troubleshooting.

Responsibilities

• Provide first and second-level support for desktop/laptop issues.
• Install and configure hardware and software applications.
• Document support tickets and technical procedures.

Skills

Desktop support experience

Knowledge of Windows, macOS, Linux

Networking concepts

Interpersonal skills

Ability to troubleshoot hardware

Remote desktop tools

Job description

Responsibilities:

• Provide first and second-level support to end-users for desktop and laptop issues (hardware, software, networking).
• Install, configure and upgrade desktop hardware, operating systems (Windows, Mac, Linux), and software applications.
• Diagnose and resolve desktop hardware, software and networking issues to minimize downtime.
• Ensure desktops and laptops are compliant with the company’s security policies, including patching, antivirus software and system updates.
• Set up and configure user accounts, permissions and profiles within the IT environment.
• Troubleshoot and resolve issues related to desktop network connectivity and ensure seamless access to company resources.
• Deploy software applications and system updates via remote deployment tools and scripting.
• Document all support tickets, technical procedures and configurations for future reference and knowledge sharing.
• Perform routine checks, preventive maintenance and repair of desktop equipment.
• Work with other IT staff to assist in projects related to desktop deployment, migrations and upgrades.
• Assist and train users on desktop software, best practices and troubleshooting procedures.

Required Skills & Qualifications:

• 2+ years of experience in desktop support, IT helpdesk, or similar technical roles.
• Strong knowledge of Windows (7, 10), macOS and Linux desktop environments.
• Experience with common desktop applications (Microsoft Office Suite, email clients, etc.) and troubleshooting software-related issues.
• Knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN, etc.).
• Familiarity with desktop hardware components and ability to troubleshoot and repair hardware issues.
• Experience using remote desktop tools and software deployment technologies.
• Experience with Active Directory for user management, group policies and permissions.
• Strong interpersonal and communication skills, with the ability to interact effectively with end-users.
• Ability to quickly diagnose and resolve technical issues under pressure.

Please send your detailed resume in MS Word format to [e-mail] with

• Education Level
• Working experiencesEach employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability