Desktop Engineer

Masters Career Consultancy Pte Ltd; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A technology consultancy in Singapore is seeking a Desktop Engineer to provide comprehensive desktop support for government projects. Responsibilities include managing helpdesk requests, imaging, and asset inventories. Candidates should have at least one year of experience with Microsoft Windows 10 and Office 365. This role offers a 2-year contract and flexible work locations.

Benefits

5 days work

Multiple convenient locations

Qualifications

• Min. 1 Year Exp in Microsoft Windows 10 and Microsoft Office 365.
• Ability to prioritize effectively and work with sense of urgency.
• Previous IT helpdesk and/or call centre support experience is advantageous.

Responsibilities

• Perform Desktop Support services to users and resolve help requests.
• Perform imaging/re‑imaging, asset inventories, and technical escalations.
• Create and update work instructions and report incident records.

Skills

Microsoft Windows 10

Microsoft Office 365

IT helpdesk support

Remote support

Effective communication

Job description

Contract

2mo ago , from Masters Career Consultancy Pte Ltd

Working hours: Shift (8am to 8pm / 8pm to 8am) OR Office Hours

Contract: 2 years (Renewable)

Working Location: Woodlands, Tuas and Airport, Upper Changi, Lavender, Paya Lebar

Job Responsibilities:

• Perform Desktop Support services to users - Receiving, prioritizing, documenting and actively resolving end user help requests to maintain customer satisfaction and SLA expectations
• Perform imaging/re‑imaging, asset inventories, technical escalation to 3rd party vendor or resolver groups
• Updating of Incident Records
• Creates and updates work instructions
• Document standards and procedures

Requirements

• Min. 1 Year Exp in Microsoft Windows 10 and Microsoft Office 365
• Ability to prioritize effectively and work with sense of urgency
• Previous IT helpdesk and/or call centre support experience (providing remote support via telephone/using remote tool) will be added advantages
• Knowledge in support of workstations and related components
• Effectively communicates with teammates and managers

Job summary

Elevate your IT career as a Desktop Engineer supporting government projects. Provide desktop support, manage imaging, inventories, and escalate issues

Key selling points

• 5 days work
• Multiple locations to suit your most convenience location