Desktop and Network Engineer for L1

Rapid Systemz Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service provider in Singapore is seeking a Desktop Support Specialist to provide technical support for Windows 7 and 10 environments. Key responsibilities include OS installation, troubleshooting desktop incidents, and managing application deployment. The ideal candidate should have experience in managing IT equipment and providing remote support.

Responsibilities

• Desktop support for Windows 7 and 10 environments.
• Install and manage Windows and Mac operating systems.
• Troubleshoot and resolve desktop incidents.
• Assist users with application access and patching.

Job description

Responsibilities

• Desktop support for Windows 7 and 10 environments
• Install, manage and support Windows Operating System, Macbook operating system and mobile device management
• Install desktop OS, messaging client, applications such as Adobe Acrobat, WinZip and engineering software as per requirement, and add or remove accessories, peripherals or mobile devices and configure PCs
• Troubleshoot and resolve desktop incidents
• Manage disk and folder sharing, and permission settings on desktops
• Assist users in accessing applications; perform workstation OS patching and anti‑virus patching for workstations which could not be patched via server push-downs
• Assist in providing technical information and knowledge in procurement of IT desktop/laptop equipment
• Provide all installation, uninstallations, cascades, moves, adds and changes for all deskside equipment, software and related services at designated locations
• Deployment/refresh and decompression of user workstations using images provided or approved by customer
• Manage delivery/shifting/install printers to locations along with Printer partner
• Helpdesk provided to handle 1st level calls and onsite troubleshooting support
• Handle EUC support for local and overseas users via remote support tools
• Package software with administrative rights
• Manage application deployment on PC and mobile devices
• Resolve all incidents in a timely manner, according to the appropriate incident severity level defined
• Coordinate with Service Desk and provide level 2 and level 3 support to Service Desk and users
• Standby support for any Severity 2 incidents