Deskside/Desktop Support Engineer

Ennovatez; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Deskside/Desktop Support Engineer to provide level 2 End User Computing support for multinational clients. Candidates should have a diploma or degree in IT, at least 2 years of relevant experience, and strong troubleshooting skills. This full-time role emphasizes customer service excellence and teamwork. Interested applicants can send their resumes via email.

Qualifications

• At least 2 years of deskside support experience.
• Excellent verbal and written communication skills.
• Familiarity with Service Desk ticketing systems.

Responsibilities

• Provide level 2 End User Computing support.
• Conduct hardware and software troubleshooting.
• Manage asset and peripherals inventory.
• Handles asset and peripherals inventory management.
• VIP support and off hours duty when needed.

Skills

Windows OS knowledge

Hardware troubleshooting

Software troubleshooting

Customer service focus

Problem-solving

Interpersonal skills

Excellent problem-solving skills

Excellent interpersonal skills

Customer centric focus

Education

Diploma/Bachelor’s degree in computer science or IT

Job description

Deskside/Desktop Support Engineer

We are looking for experienced junior full-time deskside engineer to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 2 years of IT deskside support experiences for junior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

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You can email your resume to us at [e-mail]