Deputy Store Manager

Bulgari; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A luxury retail brand in Singapore is seeking a Deputy Store Manager who will support the Store Manager in achieving sales targets and coaching the sales team. The ideal candidate will ensure exceptional customer service and oversee store operations. Responsibilities include reaching sales objectives, managing store maintenance, and demonstrating compliance with company policies. This role offers the opportunity to contribute to a dynamic team within a prestigious luxury environment.

Qualifications

• Experience in retail management and strong leadership skills.
• Ability to coach and mentor sales team for optimal performance.
• Strong communication and customer service skills.

Responsibilities

• Support the Store Manager in achieving sales objectives.
• Coach the sales team to deliver exceptional service.
• Manage store operations in absence of Store Manager.

Job description

Position

Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.

As the Deputy Store Manager, you will support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service to customers.

Job responsibilities

• Reach individual sales targets and drive sales together with team and manage the store in order to achieve sales objectives and KPI’s in alignment with Store Manager and Company’s strategies.
• Address client concerns assuring that the client satisfaction is achieved, maintained and restored with Cliens Rex mentality
• Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines
• Be the acting Store Manager (with consultation to Store Manager) in the absence of SM during vacation, holidays or business trips.
• To ensure back office duties are effectively managed in accordance with guidelines in the absence of Store Manager and Sales Administrator.
• Guarantee the correct application of company norms and procedures.
• Supervise After Sales Service request, providing excellent service and recovery as appropriate.
• Organize and implement store rotations, shifts and holidays.
• Capture and maximize every occasion to coach and support the sales team in order to ensure that each of them is able to provide a unique and memorable shopping experience.
• Adhere and abide by Internal Control / Compliance on matters pertaining to store operations, inventory control, cash handling
• Any ad-hoc duties as assigned.

Profile

Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone / everyone belongs.