Deputy Site Lead/Autonomous Vehicle Bus Remote Operator

ComfortDelGro Bus Pte Ltd; Singapore; Remote; SGD 40,000 - 60,000; Full time

Job summary

A leading transportation company in Singapore is seeking a Remote Operations Specialist for autonomous buses. The role involves monitoring vehicle operations, ensuring safety compliance, managing incidents, and providing support during operational disruptions. Candidates must hold a Class 4 Driving Licence and have strong situational awareness and communication skills. Flexibility to work shifts in a control room setting is essential, along with prior experience in fleet operations or AV systems.

Qualifications

• Holds a Class 4 Driving Licence and a Qualified Driving Licence for more than 24 months.
• Prior experience in fleet operations, control room environments, or AV systems is an advantage.
• Proficient in using monitoring systems, dashboards, and communication tools.

Responsibilities

• Oversee and monitor autonomous buses via the teleoperations console.
• Respond promptly to system-generated alerts and manage incidents.
• Ensure compliance with safety protocols and log incidents accurately.
• Maintain professional communication with site leads and support teams.
• Participate in ongoing training on AV platforms and emergency procedures.

Skills

Situational awareness

Quick decision-making under pressure

Communication skills

Coordination skills

Education

Class 4 Driving Licence

Qualified Driving Licence (24+ months)

Tools

Monitoring systems

Dashboards

Communication tools

Job description

1. Remote Monitoring of Autonomous Bus Operations

• Oversee and monitor up to five autonomous buses simultaneously via the teleoperations console.
• Maintain situational awareness of vehicle status, route conditions, and system alerts in real time.
• Ensure all AV buses operate safely and in accordance with service protocols and regulatory standards.

2. System Prompt Response and Incident Management

• Respond promptly to system-generated alerts, anomalies, or intervention requests.
• Execute remote commands or elevate issues to on-ground teams as required.
• Coordinate with Safety Operators and technical teams to manage incidents effectively and ensure service continuity.

3. Operational Compliance and Safety Assurance

• Adhere to all SOPs, safety protocols, and regulatory requirements governing AV operations.
• Log and report incidents, interventions, and system behaviours accurately and in a timely manner.
• Participate in regular audits and reviews to ensure operational integrity.

4. Communication and Coordination

• Maintain clear and professional communication with site leads, Safety Operators, and support teams.
• Provide remote support and guidance to field personnel during operational disruptions or emergencies.
• Collaborate with technical teams to troubleshoot and resolve system-level issues.

5. Training and System Familiarisation

• Participate in ongoing training on AV platforms, teleoperations systems, and emergency procedures.
• Stay informed on updates to AV software, hardware, and operational protocols.

6. Data Logging and Feedback

• Record operational data, system responses, and intervention outcomes to support performance analysis.
• Provide feedback to engineering and operations teams to support continuous improvement.

7. Flexibility and Multi-Site Support

• Be available for remote operations across multiple sites as required.
• Accept reassignment or redeployment to other roles, locations, or duties as directed by management.

8. Documentation and Process Development

• Contribute to the development and refinement of Standard Operating Procedures (SOPs) for AV remote operations.
• Support the creation of training materials and competency assessments for new and existing operators.
• Ensure accurate and timely logging of operational data and incidents to support audits and performance reviews.
• Collaborate with technical and operations teams to document system feedback and improvement suggestions.
• Assist in preparing site-specific playbooks and remote support guidelines for multi-site operations.

Qualifications and Requirements

• Holds a Class 4 Driving Licence and a Qualified Driving Licence for more than 24 months.
• Prior experience in fleet operations, control room environments, or AV systems is an advantage.
• Strong situational awareness and ability to make quick, sound decisions under pressure.
• Proficient in using monitoring systems, dashboards, and communication tools.
• Excellent communication and coordination skills.
• Willingness to work shifts, weekends, and in a control room setting.
• Flexibility to accept reassignment or redeployment as required.