Deputy Site Lead/Autonomous Vehicle Bus Remote Operator

ComfortDelGro Bus; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A transportation services company in Singapore is looking for a Deputy Site Lead/Autonomous Vehicle Bus Remote Operator to oversee and monitor autonomous bus operations. Key responsibilities include managing system alerts, ensuring compliance with safety protocols, and training on automated systems. Ideal candidates will have a Class 4 Driving Licence, experience in fleet operations, and strong situational awareness. This role requires flexibility and may involve shift work.

Qualifications

• Prior experience in fleet operations or AV systems is advantageous.
• Willingness to work shifts and in a control room setting.
• Flexibility to accept reassignment or redeployment as required.

Responsibilities

• Oversee and monitor autonomous buses via teleoperations console.
• Respond to system alerts and manage incidents effectively.
• Maintain communication with site leads and support teams.
• Participate in ongoing training on AV platforms and procedures.
• Contribute to the development of Standard Operating Procedures.

Skills

Situational awareness

Communication

Coordination

Decision-making under pressure

Education

Class 4 Driving Licence

Qualified Driving Licence (minimum 24 months)

Tools

Monitoring systems

Dashboards

Communication tools

Job description

Deputy Site Lead/Autonomous Vehicle Bus Remote Operator

1. Remote Monitoring of Autonomous Bus Operations

   Oversee and monitor up to five autonomous buses simultaneously via the teleoperations console.

   Maintain situational awareness of vehicle status, route conditions, and system alerts in real time.

   Ensure all AV buses operate safely and in accordance with service protocols and regulatory standards.

2. System Prompt Response and Incident Management

   Respond promptly to system-generated alerts, anomalies, or intervention requests.

   Execute remote commands or elevate issues to on-ground teams as required.

   Coordinate with Safety Operators and technical teams to manage incidents effectively and ensure service continuity.

3. Operational Compliance and Safety Assurance

   Adhere to all SOPs, safety protocols, and regulatory requirements governing AV operations.

   Log and report incidents, interventions, and system behaviours accurately and in a timely manner.

   Participate in regular audits and reviews to ensure operational integrity.

4. Communication and Coordination

   Maintain clear and professional communication with site leads, Safety Operators, and support teams.

   Provide remote support and guidance to field personnel during operational disruptions or emergencies.

   Collaborate with technical teams to troubleshoot and resolve system-level issues.

5. Training and System Familiarisation

   Participate in ongoing training on AV platforms, teleoperations systems, and emergency procedures.

   Stay informed on updates to AV software, hardware, and operational protocols.

6. Data Logging and Feedback

   Record operational data, system responses, and intervention outcomes to support performance analysis.

   Provide feedback to engineering and operations teams to support continuous improvement.

7. Flexibility and Multi-Site Support

   Be available for remote operations across multiple sites as required.

   Accept reassignment or redeployment to other roles, locations, or duties as directed by management.

8. Documentation and Process Development

   • Contribute to the development and refinement of Standard Operating Procedures (SOPs) for AV remote operations.
   • Support the creation of training materials and competency assessments for new and existing operators.
   • Ensure accurate and timely logging of operational data and incidents to support audits and performance reviews.
   • Collaborate with technical and operations teams to document system feedback and improvement suggestions.
   • Assist in preparing site-specific playbooks and remote support guidelines for multi-site operations.

Qualifications and Requirements

• Holds a Class 4 Driving Licence and a Qualified Driving Licence for more than 24 months.
• Prior experience in fleet operations, control room environments, or AV systems is an advantage.
• Strong situational awareness and ability to make quick, sound decisions under pressure.
• Proficient in using monitoring systems, dashboards, and communication tools.
• Excellent communication and coordination skills.
• Willingness to work shifts, weekends, and in a control room setting.
• Flexibility to accept reassignment or redeployment as required.