Deputy Service Delivery Director (HR System/ Payroll System)

DADACONSULTANTS PTE. LTD.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

DADACONSULTANTS PTE. LTD. is seeking a Deputy Service Delivery Director to join the Singapore leadership team and co-lead regional service operations across Asia Pacific. This high-impact role offers a clear pathway to full ownership of the Service Delivery function within roughly 12 months.

The candidate will oversee multi-country payroll, EOR, and HR outsourcing services, drive operational excellence, manage budgets, and engage senior client stakeholders to ensure service quality and growth.

Qualifications

• Bachelor's degree in HR, Business, Finance or related discipline.
• 12+ years in payroll outsourcing, EOR, HR outsourcing, or shared services.
• Minimum 5 years leading regional, multi-country teams.

Responsibilities

• Oversee end-to-end delivery of multi-country payroll, EOR and HR outsourcing services across APAC.
• Lead Service Delivery managers and cross-country teams.
• Own and manage service KPIs and SLAs; monitor performance trends.

Skills

Payroll outsourcing

Leadership

Client relationship management

Service delivery

Education

Bachelor's degree in HR/Business/Finance

Job description

About the Role

Our client is a well-established, global HR technology and payroll outsourcing company headquartered in Singapore, with a presence spanning over 50 offices worldwide and serving businesses across more than 170 countries. They offer a comprehensive suite of cloud-based HR and payroll solutions, including multi-country payroll outsourcing and Employer of Record (EOR) services, backed by proprietary analytics capabilities. Due to a planned leadership transition, they are seeking a

Deputy Service Delivery Director

to join their Singapore-based leadership team and co-lead regional service operations across Asia Pacific. This is a high-impact succession role, offering a structured pathway to full ownership of the Service Delivery function within approximately 12 months.

Key Responsibilities

• Oversee the end-to-end delivery of multi-country payroll, EOR, and HR outsourcing services across regional client portfolios, ensuring accuracy, timeliness, and regulatory compliance
• Lead, develop, and inspire Service Delivery managers and cross-country teams, fostering a high-performance, client-centric culture while planning capacity in line with business growth
• Own and manage service KPIs and SLAs — including payroll accuracy, on-time delivery, client satisfaction, and retention — monitoring performance trends and driving corrective actions where required
• Serve as the senior escalation point for key client accounts, conducting regular strategic service reviews to strengthen relationships, resolve issues, and support account retention and growth
• Drive operational excellence by standardising processes, enhancing internal controls and risk frameworks, and leveraging HR technology and automation tools to improve scalability and efficiency
• Ensure ongoing compliance with local employment, tax, and social security regulations across multiple markets, and actively manage the performance of in-country partners and vendors
• Collaborate cross-functionally with Project Management, Sales, Product, and Finance teams on implementation-to-operations handovers, cost-to-serve analysis, and new service development
• Manage the function's budget and service margins, and work closely with the Head of Service Delivery on a structured leadership transition, progressively assuming full accountability for the Service Delivery function

Requirements

• Bachelor's degree in Human Resources, Business, Accounting, Finance, or a related discipline
• At least 12 years of experience in payroll outsourcing, EOR, HR outsourcing, or shared services, with a minimum of 5 years leading regional, multi-country teams
• In-depth knowledge of multi-country payroll operations and employment compliance across Asia Pacific; broader global exposure (is a bonus)
• Demonstrated track record of managing service operations at scale against SLAs and KPIs, with hands-on experience overseeing budgets or cost-to-serve metrics
• Strong people leadership capabilities, including experience managing managers and leading geographically dispersed teams across multiple time zones
• Excellent client relationship management and senior stakeholder engagement skills, with confidence navigating complex escalations
• Experience with process improvement methodologies such as Lean or Six Sigma, or with payroll technology and automation platforms (is a bonus)