Deputy/Assistant Director, Consumer Issues Division (Contract)

Monetary Authority of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A central banking authority in Singapore is seeking a candidate for a contract role focused on consumer engagement. You will handle complaints and feedback about financial institutions, ensuring effective communication and resolutions. A keen interest in financial products and strong analytical skills are essential. This is a one-year contract position that may involve public education initiatives.

Qualifications

• Strong communication skills in both writing and speaking.
• Analytical skills to assess consumer engagement effectively.
• Interest in learning about financial markets and products.

Responsibilities

• Engage with consumers regarding their complaints and feedback.
• Work with supervisory departments to craft responses to consumer concerns.
• Liaise with financial institutions for feedback resolution.
• Participate in financial education initiatives.

Skills

Excellent interpersonal skills

Written communication skills

Verbal communication skills

Good analytical skills

Understanding of financial behaviour

Interest in financial products

Interest in public service

Resourcefulness

Ability to work independently

Job description

What the role is:

The role will involve consumer engagement work, focusing on the area of complaints handling.

What you will be working on:

You will engage consumers on their complaints or feedback on financial institutions and practices in the financial industry. Besides identifying key issues raised by consumers, you will work with supervisory departments to craft clear and empathetic replies that addresses consumer concerns. You will also liaise with financial institutions to ensure that they review and reply to consumers’ feedback, and submit timely updates to MAS.

You may also be involved in financial education work, where you help out with initiatives for MoneySense, Singapore’s national financial education programme. Responsibilities include helping out at events such as webinars/seminars for the public.

What we are looking for:

• Excellent interpersonal, written and verbal communications skills
• Good analytical skills and understanding of consumer engagement and financial behaviour
• Good knowledge of or keen interest in financial products and services
• Keen interest in public service
• Self-motivated, resourceful and able to work independently

This is a 1-year contract position. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

About Monetary Authority of Singapore

MAS is the central bank of Singapore. Our mission is to promote sustained non‑inflationary economic growth, and a sound and progressive financial centre.