Dental Receptionist

SMILEPOINT DENTAL CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dental clinic in Singapore is looking for a front desk receptionist who will be responsible for customer service, scheduling appointments, and managing office supplies. The ideal candidate should have a Diploma and experience in customer service. Responsibilities include ensuring a high standard of patient care and smooth clinic operations. This position offers a balanced work schedule with no night shifts and various benefits such as annual leave and medical coverage.

Benefits

Work-life balance

Medical and dental benefits

Structured training opportunities

Located near MRT station

Annual leave and additional reward leave

Qualifications

• Minimum Diploma required.
• Experience in customer service or reception duties preferred.
• Good communication and interpersonal skills essential.
• Detail-oriented with good problem-solving skills.
• Patient centric attitude is a must.
• Ability to work independently and in a team.
• Fast learner and able to adapt in a fast-paced environment.
• Must be available to work on at least one weekend.

Responsibilities

• Perform front desk receptionist tasks including greeting customers and scheduling appointments.
• Maintain a high degree of patient care and ensure a great customer experience.
• Manage office supplies and ensure smooth clinic operations.
• Liaise with vendors to resolve any operational issues.
• Handle payments and dental claims submission.
• Maintain clinic records and file reports timely.

Skills

Customer service

Interpersonal skills

Problem-solving

Attention to detail

Education

Diploma

Job description

Roles & Responsibilities

• Perform front desk receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Perform customer service task such as maintaining a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Manage payment and dental claims submission via CHAS, Medisave and Dental Insurance portals.
• Perform other administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements

• Minimum Diploma
• Experience in customer service or reception duties (preferred)
• Possess good communication and interpersonal skills
• Detail oriented and possess good problem-solving skills
• Patient Centric
• Able to work independently as well as in a team
• Fast learner and able to cope in a fast-paced environment
• Must be able to work on at least one weekend (Sat or Sun)

Benefits

• Work-life balance - 5-day work week with no night shifts
• Not required to work during public holiday
• Annual leave and additional reward leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities