Dental Concierge / Consultant

GENTLE SMILE PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A dental clinic in Singapore is seeking a Dental Concierge to be the first point of contact for patients and guide them through their treatment journey. Responsibilities include managing inquiries, appointment bookings, and presenting treatment plans. Candidates should have strong interpersonal skills and a passion for patient care. The role offers a supportive environment and opportunities for skill development in patient communication and treatment coordination.

Benefits

Supportive team environment

Opportunities for skill development

Competitive remuneration

Qualifications

• Strong communication skills with a warm demeanor.
• Experience in customer service or dental front office preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for patient enquiries.
• Manage appointment bookings and follow-ups efficiently.
• Present and explain treatment plans clearly to patients.

Skills

Interpersonal and communication skills

Customer service experience

Organised and detail-oriented

Tools

Patient management systems

Job description

At Gentle Smile Dental Studio, we believe that every patient deserves a comfortable and positive dental experience. Our team is dedicated to providing quality care with a gentle touch — where every detail, from the first enquiry to the final smile, is handled with warmth and professionalism.

We are looking for a Dental Concierge who will not only be the first point of contact for our patients but also play an important role in guiding them through their treatment journey.

Key Responsibilities

• Serve as the first point of contact for patient enquiries via phone, WhatsApp, email, and social media.
• Provide prompt and professional assistance to all patient queries.
• Manage appointment bookings, confirmations, and follow-ups efficiently.
• Welcome and assist patients during their visit, ensuring they feel comfortable, informed, and well cared for.
• Present and explain treatment plans to patients in a clear and empathetic manner, helping them understand their options, estimated costs, and next steps.
• Support the dental team by coordinating appointments, financial arrangements, and treatment schedules.
• Maintain patient confidentiality and ensure smooth communication between patients and clinicians.
• Uphold Gentle Smile’s service standards and contribute to a positive, professional clinic environment.

Requirements

• Strong interpersonal and communication skills with a warm and professional demeanour.
• Prior experience in customer service, hospitality, or dental/medical front office preferred.
• Comfortable with patient consultations and discussing treatment plans confidently (training will be provided).
• Organised, detail-oriented, and able to multitask in a fast-paced environment.
• Proficient in handling digital communication tools and patient management systems.
• A genuine passion for patient care and service excellence.

What We Offer

• A supportive and friendly team environment.
• Opportunities for skill development in both patient communication and treatment coordination.
• Competitive remuneration and staff benefits.
• The chance to be part of a clinic that truly values empathy, care, and professionalism.