Demand and Release Manager (Servicenow) (Ref 26233)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading resource management firm in Singapore is seeking a candidate skilled in demand and release management for ServiceNow modules. The role involves collaborating with stakeholders to align on demand requests and defining release management strategies. A Bachelor's degree in Computer Science and proven experience with ITIL practices are essential. This opportunity offers a dynamic work environment focused on enhancing ServiceNow functionalities.

Qualifications

• Proven experience in demand and release management for ServiceNow.
• In-depth knowledge of demand management processes.
• ServiceNow Certified Implementation Specialist is a plus.

Responsibilities

• Collaborate with stakeholders to gather and prioritize demand requests.
• Define release management strategies for ServiceNow.
• Coordinate with teams to plan and schedule releases.

Skills

Demand management

Release management

Communication skills

ITIL framework

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Job description

Responsibilities

• Collaborate with business stakeholders, product owners and product leads to gather and prioritize demand requests related to IRM, ITSM, and ITAM modules.
• Develop and maintain a comprehensive demand management process to ensure alignment with organizational objectives.
• Define release management strategies for ServiceNow platform updates and module enhancements.
• Coordinate with development teams to plan and schedule releases, considering dependencies and potential risks.
• Communicate release schedules, status updates, and impact assessments to relevant stakeholders.
• Lead the creation and maintenance of release documentation, including release notes and deployment instructions.
• Collaborate with cross-functional teams to ensure smooth transitions during module updates and releases.
• Participate in change management processes and assess the impact of changes on the ServiceNow modules.
• Implement best practices for version control and configuration management within the ServiceNow environment.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in demand and release management for ServiceNow platform modules, particularly IRM, ITSM, and ITAM.
• In-depth knowledge of demand management processes and methodologies.
• Strong understanding of ITIL framework and release management best practices.
• Experience coordinating releases in complex, multi-module ServiceNow environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• ServiceNow Certified Implementation Specialist in IRM, ITSM, or ITAM is a plus