Delivery Manager (IT Outsourcing)

FARBEN INFORMATION (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading IT services company in Singapore is looking for a Project Delivery Manager to oversee the full project lifecycle of ITO engagements. The role involves client and stakeholder management, team leadership, and financial oversight. Candidates should have 5-8 years of experience in the IT outsourcing industry and strong P&L management skills. Innovations in delivery models and a proactive approach to risk management are essential.

Qualifications

• 5-8 years of experience in project/program delivery within IT outsourcing.
• Proven track record managing offshore/onsite delivery models.
• Solid experience in project P&L management and budgeting.

Responsibilities

• Oversee the full project lifecycle of ITO engagements.
• Act as the primary client contact and manage expectations.
• Lead and mentor the project delivery team.
• Take ownership of the project's Profit & Loss.
• Proactively manage project risks and issues.

Skills

Project/program delivery management

Client-facing skills

Stakeholder management

Communication skills

P&L management

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Key Responsibilities:

• Project Delivery: Oversee the full project lifecycle of ITO engagements (application development, maintenance, testing), ensuring they are delivered on-time, within scope and budget, and meet quality standards.
• Client & Stakeholder Management: Act as the primary client contact. Build trusted advisor relationships, manage expectations, ensure high client satisfaction (CSAT), and identify growth opportunities within existing accounts.
• Team & Resource Management: Lead, mentor, and motivate the project delivery team (local and/or offshore). Foster a collaborative and high-performance culture, and ensure effective resource allocation and utilization.
• Financial Management: Take full ownership of the project's Profit & Loss (P&L). Conduct precise gross margin analysis, control costs, and drive profitability improvements.
• Risk & Issue Management: Proactively identify, mitigate, and manage project risks and issues, ensuring seamless delivery.

Qualifications & Experience:

• Bachelor's degree or higher in Computer Science, Engineering, or a related field.
• Minimum 5-8 years of experience in project/program delivery or delivery management within the IT outsourcing (ITO) / software services industry.
• Proven track record of successfully managing offshore/onsite delivery models for international clients.
• Solid experience in managing project P&L, budgeting, and gross margin calculation.
• Strong client-facing and stakeholder management skills with excellent communication and presentation abilities.
• Ability to work independently in a fast-paced environment. Prior experience working for a Chinese IT service company is a plus.