Delivery Assistant cum Retail Operations Manager

KOMALA'S VEG MART PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local grocery store in Singapore is seeking staff to manage inventory, assist customers, and drive sales through strategic marketing initiatives. Responsibilities include receiving and stocking products, engaging with customers, and developing business opportunities. Ideal candidates should have strong communication skills and a customer-focused mindset.

Responsibilities

• Work on weekends and public holidays.
• Physically carry provisionals, groceries, and vegetables from wholesaler vendor delivery to the store room.
• Help customers locate provisionals, groceries, and vegetables.
• Build relationships with customers, especially regular customers.
• Develop growth strategies and plans.
• Manage and retain relationships with existing clients.

Job description

Responsibilities

Work on weekends and public holidays.

• Physically carry provisionals, groceries, and vegetables from wholesaler vendor delivery to the store room, then shift from store room to display rack to avail customers.
• Receive provisionals, groceries, and vegetables from wholesaler supplier and arrange them properly.
• Load and unload provisionals, groceries, and vegetables.
• Help customers locate provisionals, groceries, and vegetables; if needed bring the items and put them in their trolley.
• Ensure shelves and product displays remain stocked.
• Replenish products onto display shelves and areas as assigned.
• Check and account for damaged stocks, tabulate balance stocks, and tidy up items displays.
• Welcoming customers to the store and answering their queries.
• Assess customer needs and wants: answer customer questions and concerns.
• Provide appropriate product recommendations.
• Ensure merchandise is in-stock and displayed on shelves in a presentable manner.
• Build relationships with customers, especially regular customers.
• Create a variety of ongoing promotional activities to increase revenues—daily specials, coupons, discounts, a loyalty programme that encourages repeat dining, and training staff to upsell appetizers, desserts, and drinks.
• Develop larger business opportunities such as group sales, off‑site catering, a proprietary private‑label sauce, delivery service, and corporate events.
• Accomplish marketing and sales human‑resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieve marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer‑service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Meet marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develop growth strategies and plans.
• Manage and retain relationships with existing clients.
• Increase client base.
• Have an in-depth knowledge of business products and value proposition.
• Write business proposals.
• Negotiate with stakeholders.
• Identify and map business strengths and customer needs.
• Research business opportunities and viable income streams.
• Follow industry trends locally and internationally.
• Draft and review contracts.
• Report on successes and areas needing improvements.