Debt Servicing & Support Officer(PSO)

CREDIT COUNSELLING SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial counseling organization in Singapore is looking for a Debt Management Programme Officer. This role involves managing DMP clients throughout their financial journey, resolving repayment issues, and providing excellent customer service. Candidates should have a diploma in Finance or a related field, and possess strong communication and listening skills. Bilingual candidates are preferred. This is a full-time, on-site role offering a supportive work environment.

Qualifications

• Diploma in Finance, Accountancy, Banking & Financial Services or Business Administration.
• Good understanding of debt collection and repayment process.
• Good telephone and customer service etiquette.

Responsibilities

• Manage the life cycle of Debt Management Programme (DMP) clients.
• Contact clients who default in DMP payments.
• Administer inactive accounts and handle client queries.

Skills

Debt collection knowledge

Customer service skills

Good communication

Attention to detail

Bilingualism

Education

Diploma in Finance or related field

Job description

Job Responsibilities

• Manage the life cycle of Debt Management Programme (DMP) clients, including on-boarding of new DMP clients, providing support to help clients complete their DMP journey by attending to, and resolving repayment issues and/or disputes with the creditors, etc.
• Contact clients who default in DMP payments and ensure all cases assigned are worked within the stipulated deadline including ad-hoc lists from Banks.
• Administer inactive accounts such as No Action Required (NAR) and terminated cases, including making arrangement for review sessions and appeals to creditors, etc.
• Handle queries from clients and creditors in a timely and effective manner.
• Document / update communication with clients and creditors in the system accurately, comprehensively, and timely.
• Maintain professional and cooperative working relationships with colleagues (inter and intra departments).
• Provide support cover for LML/MDMP/DMP/NAR review cases in the absence of main OIC as and when required.
• Identify areas of concern and make suggestions for work improvement to Management.
• Escalate exceptional situations to supervisors’ attention timely.
• Comply with SOP, workflow, organizational & regulators’ policies and practices.
• Adhere to Company’s policies (including PDPA and staff-related) and procedures diligently, carry out duties in accordance to the specified service level and in good governance, observe client’s information confidentiality, and conduct oneself professionally when interacting with internal and external parties.
• Any other jobs and duties as and when assigned.

Job Qualifications / Pre-Requisites

• Diploma in Finance, Accountancy, Banking & Financial Services or Business Administration
• Possess good understanding of debt collection and repayment process.
• Good telephone and customer skills and etiquette. Able to converse in a clear voice.
• Possess good listening skills and patience to handle errant clients.
• Preference will given to applicants conversant in multiple language and dialect skills.