DC Operations Shift Lead

XCELLINK PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Singapore is looking for a DC Operations Shift Lead to oversee mission-critical data centre operations. You will manage a shift team, handle escalations, and ensure compliance across multiple sites. Candidates should have at least 3 years of experience in a Data Centre environment with strong leadership skills and a Diploma in IT or Engineering. This role involves working 12-hour rotating shifts and offers performance bonuses and allowances.

Benefits

Performance Bonus

Shift Allowance

Handphone Allowance

Qualifications

• At least 3 years' experience in a Data Centre environment with 2 years in a team leadership role.
• Proven track record of managing operations and handling escalations effectively.
• Ability to draft SOPs, reports, and formal communications.

Responsibilities

• Lead and supervise the DC shift team for seamless daily operations.
• Allocate shift patterns and monitor task completion.
• Manage escalations and ensure SLA/KPI compliance.

Skills

Leadership

Problem-solving

Analytical skills

Communication

Education

Diploma in IT or Engineering

Job description

DC Operations Shift Lead

About the Role

We are seeking experienced DC Operations Shift Leads to join our team in managing mission-critical data centre operations. In this role, you will lead a shift team to ensure smooth and reliable operations, handle escalations, and uphold compliance standards across multiple sites.

Key Responsibilities

• Lead and supervise the DC shift team to ensure seamless daily operations.
• Allocate shift patterns, oversee handovers, and monitor task completion.
• Manage escalations, liaise with stakeholders, and ensure SLA/KPI compliance.
• Oversee incident management, ticketing, and service requests in line with SOPs.
• Conduct routine DC operations, including rack/stack, cabling, equipment setup, and vendor management.
• Drive onboarding, training, and competency reviews of shift members.
• Maintain accurate documentation (SOPs, EOPs, escalation matrices, incident reports).
• Represent the shift team during audits, reviews, and stakeholder meetings.
• Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Requirements

• Minimum Diploma in IT, Engineering, or related field.
• At least 3 years’ experience in a Data Centre environment, with 2 years in a team leadership role.
• Strong leadership, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills; ability to draft SOPs, reports, and formal communications.
• Proactive, with strong initiative in managing operations and incidents.Ability to coach, mentor, and supervise effectively.
• Willingness to work 12-hour rotating shifts (day and night).

What We Offer

• Performance Bonus
• Shift Allowance
• Handphone Allowance