Data Scientist (Governance and Experience)

TikTok; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading social media platform in Singapore seeks a skilled Data Scientist for its e-commerce team. This role focuses on measuring and improving customer experiences through data analysis. Candidates should possess at least 5 years of experience in data analysis, proficiency in SQL and Tableau, and a strong foundation in managing people. Join us to work in an innovative environment aiming to optimize e-commerce transactions and enhance customer satisfaction.

Qualifications

• Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation.
• Proficient in SQL and Tableau, can use Python or R for data analysis.
• At least 5 years' experience in data analysis area, consumer insights experience is a plus.
• At least 2 years of people management experience required.
• Strong ability to work under pressure and overcome challenges.

Responsibilities

• Measuring and monitoring customer experience key metrics.
• Collaborating with stakeholders to find RCA and action plans.
• Establishing customer experience metrics systems and providing solutions.
• Conducting deep analysis about seller and customer experience.
• Designing A/B experiments for effectiveness improvement and ROI calculation.

Skills

SQL

Tableau

Python

R

Consumer insights

Education

Bachelor's degree in Science or Engineering

Job description

The e-commerce data science team aims to maximize the efficiency of e-commerce transactions through quantitative techniques such as mathematical statistics and machine learning. At the same time, we are committed to building a more diverse, inclusive, candid and efficient working atmosphere. We sincerely invite excellent data scientists to join us in building a first-class e-commerce platform.

Responsibilities

• 1. Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR etc.;
• 2. Collaborating with stakeholders closely to find RCA and action plans;
• 3. Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner;
• 4. Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion;

5. Designing a / b experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.

Minimum Qualifications

• 1. Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation;
• 2. Proficient in SQL and Tableau, can use Python or R for data analysis;
• 3. At least 5 years' experience in data analysis area, experience in consumer insights is a plus;
• 4. At least 2 years of people management experience required;
• 5. Have good learning ability with curiosity to pick up domain knowledge in new areas quickly; Can lead a small project team to support business;

6. Have strong ability to work under pressure and overcome challenges.

Preferred Qualifications

• 1. Experience in e-commerce business and analysis is preferred;
• 2. Overseas business experience or analytical experience is preferred;

3. Major in mathematics, statistics, computer is preferred.