Data Operation - Business Process Analytics

CIELO TALENT PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading talent solutions company in Singapore seeks an experienced professional to manage internal and external operational queries. The role requires strong communication skills, flexibility, and proficiency in SAP tools. Candidates must possess a bachelor's degree and have 7-10 years of experience in customer operations. Responsibilities include ensuring quality in service delivery and coordinating with various teams for operational success.

Qualifications

• 7-10 years of experience in customer operations and master data.
• Ability to communicate effectively with teams and internal partners.
• Critical thinking and strong analytical skills are crucial.

Responsibilities

• Manage queries for internal/external customer operations requests.
• Coordinate process improvements and address issues with partners.
• Report on SLAs, quality, and team performance metrics.

Skills

Communication

Analytical skills

Problem-solving

Customer-focus

Interpersonal skills

Flexibility

Education

Bachelor's or Master's Degree

Tools

SAP CRM

Mendix

SAP ECC

Power BI

Job description

Job Description

• Managing queries for internal/ external customer operational & governance request with quality in pre-defined timeline and drive the team discipline and operations guidelines.
• Communicating and coordinating with partners, other region POCs, SMEs for the process improvements and addressing issues.
• Proficiency in written & verbal to ensure partner & team communication.
• Driving SLAs, Quality & TAT timelines amongst team members and reporting dashboards.
• Bring inconsistencies and problems to the attention of the management proactively.
• Work with other teams in coordination for customer data management, information management, collaboration with credit evaluation, taxes and compliance teams.
• Knowledge of Agilent customer journey, Upstream & downstream processes is mandatory.
• Able to adjust to rotational work environment and flexible in shift coverage.
• Will be responsible for maintaining, enhancing, and enforcing the discipline required for maintaining integrity of the process.
• Strong knowledge of SAP ECC, Mendix, SFDC, CMG web tool, SAP CRM, T-codes, lookup tool, MS Office tools, Power BI is required for this role.
• May serve as business liaison to IT. This role may involve a significant amount of project management & participation in initiatives.
• Project management responsibilities include managing internal non-technical business projects from initiation through completion.
• Handle staffing coverage, dashboard reporting, quality audits and updates discussion, issue resolution and delivery of results.
• Keeps management informed of progress, key issues and changes which may impact the business.
• Proactive, high performer, able to work independently, process & system expertise, able to comprehend communication, high on Inter -personal skills, flexible in shift hours, collaborative, result oriented person should apply for this role.

Qualifications

• Bachelor's or Master's Degree or equivalent. Post-graduate, certification and/or license may be required.
• Experience – 7-10 years, preferred prior work experience in customer Operations & master data.
• Critical thinker, good analytical skills, Strong customer-focus, excellent communication skills & Data-driven approach.
• Problem-solving & decision-making abilities to support the internal partner in order to achieve their goals.
• Hands on experience in SAP CRM, Mendix Web tool, SAP ECC T-codes, Google Geo-mapping search engine. Technical MS Office knowledge is additional advantage.
• Excellent verbal/written communication skills, as would need to engage with team and internal partners to understand their requirement.