Data-Driven Supervisor: Support Services & Reporting

Foot Locker, Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global retailer in Singapore is seeking a Supervisor, Support Services & Reporting to enhance customer care operations. The role involves analyzing call center data, automating reports, and collaborating across teams to optimize performance. Ideal candidates have a diploma in relevant fields and 3+ years of experience in customer service and analytics. Join a dynamic team that values innovation and growth.

Qualifications

• 3+ years in Customer Service, with at least a year’s experience in analytics/reporting.
• Proficiency in data analysis and reporting.
• A proactive, hands-on approach to problem-solving.

Responsibilities

• Analyse call centre data to forecast call volumes and staffing requirements.
• Develop and maintain dashboards and reports.
• Automate reporting processes to improve efficiency.

Skills

Analytical skills

Attention to detail

Strong communication

Interpersonal skills

Problem-solving

Education

Diploma or relevant experience in computer science, information management, or statistics

Tools

MS Excel

Power BI

Microsoft Suite

Aspect staffing software

Job description

A leading global retailer in Singapore is seeking a Supervisor, Support Services & Reporting to enhance customer care operations. The role involves analyzing call center data, automating reports, and collaborating across teams to optimize performance. Ideal candidates have a diploma in relevant fields and 3+ years of experience in customer service and analytics. Join a dynamic team that values innovation and growth.