Data Centre (DC) Operations Support - (Public Sector)

Xtremax; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A government-supporting IT services company in Singapore seeks a Data Centre Operations Support professional. The role involves managing critical infrastructure, ensuring physical security, and supporting IT operations for government agencies. Candidates should have a relevant diploma or degree and 2–5 years of experience in IT or data centre operations. Strong problem-solving skills and knowledge of security compliance are essential. This position plays a crucial role in maintaining a resilient data centre environment.

Qualifications

• 2–5 years of relevant experience is required.
• Must have experience in IT operations or data centre operations.
• Knowledge of security principles and compliance is essential.
• Experience with Singapore Government Project will be advantageous.

Responsibilities

• Monitor and maintain critical infrastructure.
• Manage access control systems and CCTV operations.
• Troubleshoot and support IT systems.
• Participate in Business Continuity and Disaster Recovery exercises.

Skills

Problem-solving

Analytical skills

Excellent communication

Coordination abilities

Education

Diploma or Degree in IT or Facilities Management

Tools

ITIL Foundation

Data Centre Operations certification

Job description

Overview

At Xtremax, this role supports government partner agencies in managing and securing critical government data centre facilities. As a Data Centre Operations Support professional, you will play an important role in ensuring the smooth operation of infrastructure, physical security, and IT systems. This role requires hands-on monitoring, troubleshooting, and coordination with multiple stakeholders to maintain a resilient, secure, and efficient data centre environment that supports essential government services. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Responsibilities

Infrastructure Management

• Monitor and maintain critical infrastructure, including power systems (UPS, PDUs), cooling systems, and fire suppression systems.
• Conduct regular environmental monitoring checks (temperature, humidity, water leakage).
• Coordinate with vendors and internal teams for infrastructure issue resolution.
• Support facility maintenance activities and equipment installations.
• Maintain proper cable management and facility organisation.
• Ensure facility cleanliness and operational readiness.

Physical Security

• Monitor and manage access control systems and CCTV operations.
• Handle visitor management and escort duties.
• Maintain accurate security logs and access records.
• Ensure compliance with physical security policies.
• Report and escalate security incidents or anomalies.

IT Operations

• Monitor IT systems health and performance.
• Perform basic troubleshooting and system administration tasks.
• Support backup operations and disaster recovery procedures.
• Process service requests and provide incident management support.
• Assist with change management activities.
• Monitor security alerts and perform basic security checks.
• Support user access management.
• Lead incident coordination during critical outages or environmental risks (humidity, water leakage, etc.).
• Participate in government-wide Business Continuity and Disaster Recovery (BCP/DR) exercises.
• Serve as the first line of operational support for agencies hosting workloads in government data centres.
• Provide advisory on operational readiness, audit preparations, and infrastructure upgrades.

Documentation & Reporting

• Maintain up-to-date facility layout and infrastructure records.
• Update system and operational documentation.
• Track IT and infrastructure assets.
• Log activities, incidents, and resolutions.
• Generate regular operational and maintenance reports.
• Keep all maintenance records accurate and current.

Must Have

• Diploma or Degree in IT, Facilities Management, or related field.
• Must have 2–5 years of relevant experience.
• Experience in IT operations or data centre operations.
• Good understanding of infrastructure systems and IT operations.
• Knowledge of security principles and compliance requirements.
• Strong problem-solving and analytical skills.
• Excellent communication and coordination abilities.
• Ability to work in shifts and respond to emergencies when required.

Good to Have

• Experience with Singapore Government Project will be advantageous.

Certificate Preferred

• ITIL Foundation
• Data Centre Operations certification
• Basic IT infrastructure certifications
• Security awareness certification