Data Center Project Engineer

NTT Communications; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a Data Centre Project Engineer to lead and manage client projects in a fast-paced environment. The ideal candidate will have a strong background in service delivery, project management, and client engagement. You will be responsible for ensuring projects are delivered on time, within budget, and meet clients' needs. This position requires a bachelor's degree in IT or a related field and relevant certifications. Come grow your career with us!

Qualifications

• 5+ years of experience in service delivery in a technology environment.
• Experience in a data centre environment with service delivery exposure.
• Strong project management skills with experience managing complex projects.

Responsibilities

• Lead and direct concurrent projects for clients.
• Manage project budget and schedule while ensuring quality.
• Act as a single point of contact for clients and ensure their satisfaction.

Skills

Customer service focus

Good communication skills

Problem-solving ability

Team-oriented environment

Analytical skills

Ability to manage escalations

Education

Bachelor's degree in Information Technology or Project Management

Project management certifications (e.g., PMP)

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

The Data Centre Project Engineer is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex and responsible for working closely with internal teams/ vendors to plan, coordinate and monitor the implementation of project activities and processes in order to deliver according to plan and to continuously improve service delivery.

The primary responsibility of the Data Centre Project Engineer is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations and ensuring the implementation of a services model that meets business needs for clients.

Key Responsibilities:

• Leads and directs concurrent standard or complex projects.

• Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal.

• Supports Fit-Out projects by validating customers' order requirements with internal stakeholders and engage vendors to support the deployments according to the requirements.

• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.

• Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.

• Manages the delivery of the project, including rigorous scope control and change management.

• Documentation and management of risks and issues.

• Performs any other related task as required.

Knowledge and Attributes:

• Seasoned customer service focus.

• Good communication skills and ability to prepare structured, and relevant communications to operations leaders.

• Ability to work in a fast paced and deadline driven environment.

• Seasoned ability to build, manage and foster a team-oriented environment.

• Seasoned ability to work creatively and analytically in a problem-solving environment.

• Ability to quickly become proficient in delivery processes and related systems.

• Seasoned ability to analyze, design and improve operations processes.

• Good written and verbal communication skills.

• Passionate, strong initiative, self-driven with a commitment to succeed.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology and / or Project Management or related field.

• Relevant project management certifications preferably PMP is beneficial.

Required experience:

• Seasoned work experience in service delivery within a large scale (preferably multi-national) technology services environment.

• Seasoned experience gained in a data centre environment including technical and service delivery exposure.

• Seasoned client engagement experience.

• Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.

• Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.

• Seasoned experience in managing customer escalation situations and objection handling.

• Seasoned support operations experience.

#GlobalDataCentersCareers

Workplace type:

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today