Data Center Operations Manager (IT)

AMAZON ASIA-PACIFIC RESOURCES PRIVATE LIMITED; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

Amazon Web Services seeks a Data Center Technology Manager to lead a team of technicians in 24x7 Data Center Operations. The role focuses on people management, operational excellence, and driving automation while mentoring staff and coordinating with stakeholders.

The candidate will sponsor projects, create and implement technical solutions, and manage large-scale events within Data Center spaces.

Qualifications

• Bachelor's degree or 4+ years of direct people management experience.
• Experience deploying, managing, and optimizing Windows Server or Linux OS with strong troubleshooting and communication skills.
• In-depth knowledge of change and incident management.
• Experience working with customers and delivering exceptional service, plus strong analytical abilities.

Responsibilities

• Lead the Data Center Technicians team, including people, performance, and rotation management.
• Ensure 24x7 Datacenter Operations are effectively run.
• Improve workflows and throughput of Data Center Operations.
• Develop expert knowledge in Data Center Operations.
• Measure and meet operational KPIs and metrics.
• Drive automation and innovation within Data Center Operations.

Skills

People management

Incident management

Change management

Automation

Vendor management

Documentation

Project management

Customer service

Networking troubleshooting

Windows Server

Education

Bachelor's degree or equivalent

Tools

CDCP/CDCMP/CDTP

Job description

Amazon Web Services is a fast paced technology company and a leader in the world of Data Centers. We are looking for proven Data Center Technology Managers with experience in people management, strong technical understanding and the drive and vision to take Amazon.com Data Center Operations to the next level. The company's infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. The successful candidate works in a non-shift role while having experience managing staff on a 7/24 rotating shift, Problem Change & Incident Management, creating & tracking expenditure, devising and implementing improvements, mentoring people in all levels, supporting Infrastructure projects and proposing technical solutions.

Key job responsibilities

• Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management.
• Ensuring effective and efficient management of day to day 24x7 Datacenter Operations.
• Manage/Improve the workflows and throughput for data Centers Operations.
• Become a subject master in Data Center Operations.
• Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s).
• Play a key part in innovation and driving automation within Data Center Operations.
• Be passionate about the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.
• Management of large scale events in the Datacenter(s).
• Part of an on-call rotation for Datacenter Issue escalations.
• Vendor management/monitoring vendor performance.
• Ensuring his/her Data Center is compliant with all relevant security policies and procedures.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space.

Basic qualifications

• Bachelor's degree, or 4+ years of direct people management, including performance management and employee development experience
• Experience deploying, managing, and optimizing Microsoft Windows Server, or experience in Linux OS and network troubleshooting and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• In-depth knowledge and experience of change / incident management.
• Experience working with customers with a passion for delivering exceptional service, or experience in web security and experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks

Preferred qualifications

• Experience working in large-scale networking environments
• Experience in networking, storage systems, operating systems and hands-on systems engineering
• Data Center related certification - CDCP/S/E, CDCMP/TP is an added advantage