Data Center IT Proximity Services - Support Technician-3

JLL; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

JLL Singapore is seeking a Data Center IT Proximity Services - Support Technician to join our on-site team. You will follow SOPs, handle customer requests, respond to calls and emails, and perform basic troubleshooting while coordinating with Level 2 support as needed.

The role involves hardware installations, remote hands support, and asset management within a data center environment. Strong communication skills and a proactive approach are essential to meet client requirements and maintain

Qualifications

• Entry-level IT service delivery experience.
• Experience with Microsoft server products.
• Basic knowledge of PC and Server Hardware as well as networking.
• Basic understanding of Data Center Power schemes.
• Strong verbal and written communication skills.

Responsibilities

• Follow Standard Operating Procedures and execute tasks.
• Collect customer requests and data.
• Attend to customer phone calls and emails.
• Create tickets and escalate to Level 2 when needed.
• Perform basic troubleshooting and hardware checks.
• Coordinate incoming/outgoing shipments and asset management.
• Support Service Management processes and access controls.
• Assist PME events and power maintenance as needed.
• Train and mentor others as required.

Skills

Hardware installations

Remote hands support

Networking basics

Microsoft Server products

Communication skills

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Data Center IT Proximity Services - Support Technician

Position Overview & Objectives:

• Ability to follow Standard Operating Procedures and execute accordingly.

• Collect customer requests and data.

• Attend to customer phone calls.

• Respond to user emails and support tickets.

• Conduct basic troubleshooting.

• Create tickets for Level 2 support.

• Provide product information.

• Solve common problems such as verification of hardware and software, installation issues, and setup.

Qualifications:

• Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.

• Perform hardware decommission and cable removal.

• Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).

• Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and receipted.

• Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Oversee and support Physical access processes to maintain secure Data Center facilities.

• Support Power Maintenance Events (PME) – play an active role in managing the execution of the PME.

• Oversee, track, maintain, order adequate sparing, cabinets, and consumable levels.

• Perform physical audits and ensure the Service Management database is updated and accurate.

• Handle tape backup media and prepare for offsite storage if applicable.

• Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities.

• Train and provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs.

• Perform additional job duties as required.

Knowledge and Experience

• Entry-level IT service delivery experience.

• Experience with Microsoft server products.

• Basic knowledge of PC and Server Hardware as well as networking.

• Basic understanding of Data Center Power schemes.

• Strong verbal and written communication skills.

Location:

On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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