Data Analyst, Customer Insights & Systems, CXD [GRIT@Gov]

Ministry Of Social And Family Development; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government ministry in Singapore is seeking a motivated individual for a data analysis role focused on customer insights. The ideal candidate will perform data ETL, conduct analytics, and develop dashboards. An undergraduate degree in a relevant field and proficiency in data analysis tools are required. This role offers an opportunity to make a meaningful impact in the social service sector.

Qualifications

• Experience (coursework or projects) in data analysis.
• Proficiency in data manipulation tools.
• Knowledge of text analytics and sentiment analysis.

Responsibilities

• Perform data ETL from multiple sources.
• Conduct text analytics and sentiment analysis.
• Design interactive monitoring dashboards.
• Support automated reporting processes.
• Collaborate with stakeholders for analytical solutions.

Skills

Data analysis

Statistical methods

Communication skills

Problem-solving

Education

Undergraduate degree in Business Analytics, Data Science, or related field

Tools

Python

R

SQL

Tableau

Power BI

Job description

What the role is:

Description of Division/Branch: The Customer Experience Division (CXD) is dedicated to ensuring a positive and consistent service experience for the citizens the Ministry of Social and Family Development serves. Our Customer Insights and Systems team drives innovation and excellence in service delivery through leveraging the use of data and Artificial Intelligence (AI). If you are passionate about applying your technical skills to create meaningful social impact, we want to hear from you.

What you will be working on:

Responsibilities:

• Perform data ETL (Extraction, Transformation and Loading) on both quantitative and qualitative datasets from multiple sources
• Conduct text analytics, sentiment analysis, and statistical analysis to derive actionable insights
• Design and develop interactive monitoring dashboards that effectively visualise both quantitative metrics and qualitative findings
• Support the development of automated and scalable reporting processes
• Collaborate with stakeholders to identify key performance indicators and translate business requirements into analytical solutions

What we are looking for:

Functional/Technical Competencies Required:

• Pursuing an undergraduate degree in Business Analytics, Data Science, Statistics, Information Systems, or a related field
• Strong quantitative and analytical aptitude / skills with demonstrable experience (coursework or project experience) in data analysis and statistical methods
• Proficiency in at least one of the data manipulation and analysis tools (e.g., Python, R, SQL)
• Experience with data visualisation tools and dashboard development (e.g., Tableau, Power BI, or similar platforms)
• Fundamental knowledge of text analytics, sentiment analysis techniques, and qualitative data analysis methods

General Competencies:

• Good research, communication, and presentation skills with ability to translate complex data into clear insights
• Strong attention to detail and commitment to data accuracy and quality
• An interest in customer insights and service improvement through data-driven approaches
• Proactive, problem-solving attitude with ability to work with diverse datasets and stakeholders
• Eagerness to learn with mentorship and guidance from experienced data analysts

About Ministry Of Social And Family Development

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!