Data Analyst, Contact Centre

DHL Germany; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is looking for an analytical professional to manage performance reporting and handle CRM data. The ideal candidate will have a degree in Analytics or related fields along with experience in VBA, Tableau, and SQL. Strong Excel skills and a detail-oriented mindset are essential for this role, which offers the opportunity to work both independently and in a team environment.

Qualifications

• 2 years of relevant experience in analytics or a related field.
• Working knowledge of VBA, Tableau and SQL.
• Advanced working knowledge of Microsoft Excel.

Responsibilities

• Deliver periodic performance reports of daily operations.
• Plan, design, and maintain performance reports.
• Work with Performance and CRM data, spotting anomalies & troubleshooting.
• Create and maintain Excel Macro/VBA.
• Perform data extraction using SQL when required.
• Liaise and manage stakeholders, both internal and external.

Skills

VBA

Tableau

SQL

Microsoft Excel

Analytical skills

Problem solving skills

Education

Degree in Analytics, Statistics, Mathematics

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• To deliver periodic (Daily, Weekly, Monthly, Quarterly) performance reports of daily operations.
• Planning, designing and maintenance of above mentioned performance reports.
• Work with Performance and CRM data, including transformation, spotting anomalies & troubleshooting.
• Creation and maintenance of Excel Macro/VBA using syntax as and when required.
• Basic SQL programming to perform data extraction when required.
• Stakeholders’ liaison and management, both internal and external.

Requirements

• Degree in Analytics, Statistics, Mathematics or equivalent with 2 years of relevant experience.
• Working knowledge of VBA, Tableau and SQL
• Advanced working knowledge of Microsoft Excel
• Ability to work independently and in a team-oriented environment
• Possess strong analytical and problem solving skills
• Meticulous and detailed