Data Analyst, Contact Centre

DHL Supply Chain; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A global logistics provider in Singapore is seeking a Data Analyst to deliver performance reports and analyze data with strong skills in Excel, SQL, and VBA. The ideal candidate will have a degree in Analytics, Statistics, or Mathematics and at least 2 years of relevant experience. You will collaborate with various stakeholders and ensure data integrity and enhancements in reporting processes.

Qualifications

• 2 years of relevant experience in analytics or a related field.
• Strong working knowledge of VBA, Tableau, and SQL.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Deliver periodic performance reports of daily operations.
• Plan, design, and maintain performance reporting.
• Work with Performance and CRM data for analysis.
• Create and maintain Excel Macro/VBA as needed.
• Perform data extraction using SQL when required.
• Manage relationships with stakeholders, both internal and external.

Skills

VBA

Tableau

SQL

Microsoft Excel

Analytical skills

Problem solving

Education

Degree in Analytics, Statistics, Mathematics or equivalent

Job description

At DHL, people mean the world to us. That’s why our has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• To deliver periodic (Daily, Weekly, Monthly, Quarterly) performance reports of daily operations.
• Planning, designing and maintenance of above mentioned performance reports.
• Work with Performance and CRM data, including transformation, spotting anomalies & troubleshooting.
• Creation and maintenance of Excel Macro/VBA using syntax as and when required.
• Basic SQL programming to perform data extraction when required.
• Stakeholders’ liaison and management, both internal and external.

Requirements

• Degree in Analytics, Statistics, Mathematics or equivalent with 2 years of relevant experience.
• Working knowledge of VBA, Tableau and SQL
• Advanced working knowledge of Microsoft Excel
• Ability to work independently and in a team-oriented environment
• Possess strong analytical and problem solving skills
• Meticulous and detailed