Cybersecurity Support Engineer – Vulnerability & Compliance

Tenable; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A cybersecurity solutions leader in Singapore is seeking a Technical Support Engineer to provide world-class support for its products. Candidates should possess a Bachelor's degree in computer science or information systems and have at least 1 year of customer support experience. Key responsibilities include troubleshooting product issues, collaborating with other engineers, and maintaining knowledge of the product suite. Strong communication and analytical skills are essential. The role may require occasional weekend work and some travel.

Qualifications

• 1+ years of customer support experience.
• 1+ years of Linux / Windows server administration experience.
• Strong knowledge of TCP/IP ports and protocols.

Responsibilities

• Provide troubleshooting assistance to customers for product issues.
• Collaborate with team members to solve difficult issues.
• Create and publish knowledge articles for re-use.

Skills

Excellent communication skills

Technical troubleshooting

Customer support

Analytical skills

Multi-tasking

Education

Bachelor’s degree in computer science or information systems

Tools

Linux

Windows Server

Wireshark

Nessus

Job description

A cybersecurity solutions leader in Singapore is seeking a Technical Support Engineer to provide world-class support for its products. Candidates should possess a Bachelor's degree in computer science or information systems and have at least 1 year of customer support experience. Key responsibilities include troubleshooting product issues, collaborating with other engineers, and maintaining knowledge of the product suite. Strong communication and analytical skills are essential. The role may require occasional weekend work and some travel.