Cybersecurity Engineer (post sales delivery & software)

ABPGROUP PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

A tech-focused company in Singapore is seeking a Cybersecurity Engineer to provide support for security projects and configure security products. Candidates should hold a relevant degree and have 1 to 5 years of experience in a security system environment. The role involves both onsite and after-sales support. Strong networking knowledge and server management skills are essential.

Qualifications

• 1 to 5 years of experience in a security system integrator environment.
• Comfortable with 5 days office on-site work.
• Ability to provide after-hours and weekend support.

Responsibilities

• Provide Level 1 and 2 support for security projects.
• Implement and configure security products.
• Create documentation for project requirements and configurations.
• Adhere to the project implementation lifecycle.
• Provide after-sales support including 24x7 technical support.
• Conduct user training sessions.

Skills

Networking concepts (TCP/IP, firewalls, switching, routing)

Setting up and managing Windows/Linux servers

Scripting skills

Technical support and troubleshooting

Education

Degree in Computer Science, Computer Engineering, Information Engineering

Job description

As a Cybersecurity Engineer (post sales delivery & software), your main responsibilities are as follows:

• Provide Level 1 and 2 support for assigned security projects, including onsite troubleshooting, root cause analysis, and detailed incident reporting.
• Implement and configure various security products, ensuring seamless integration with existing infrastructure.
• Create comprehensive documentation for project requirements, configurations, and operational procedures.
• Adhere to the project implementation lifecycle, ensuring timely and successful project delivery.
• Provide after-sales support, including product incident escalation and 24x7 technical support (on a rotational basis).
• Conduct user training sessions and knowledge transfer to empower users and enhance security awareness.
• Integrate security products with existing systems, ensuring optimal performance and security posture.

About You

• Degree in Computer Science, Computer Engineering, Information Engineering, or a related field.
• Comfortable with 5 days office on-site work.
• 1 to 5 years of experience in a security system integrator environment.
• Networking concepts, including TCP/IP, firewalls, switching, and routing.
• Practical experience setting up and managing Windows/Linux servers and virtual machines.
• Coding/scripting skills are desirable.
• Ability to provide after-hours and weekend/public holiday support as needed, including remote support standby duties i.e., contactable by phone/email.
• Working experience and knowledge of system infrastructure, with a passion for exploring security products.