Cyber Fraud Analyst - Security Operation Center (SOC) Assistant Vice President

Citigroup Inc.; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A global financial services company based in Singapore is looking for a Cyber Fraud Analyst to lead efforts in monitoring and responding to cyber threats. Candidates should have 5-8 years of experience in Cyber Fraud or Security Operations Centers (SOC), strong analytical skills, and a solid understanding of cyber fraud trends. This role includes monitoring digital fraud attacks, troubleshooting issues with fraud technologies, and engaging with various teams to enhance fraud prevention efforts.

Qualifications

• 5-8 years of relevant experience in Cyber Fraud or SOC.
• Clear and concise written and verbal communication skills.
• Influencing and relationship management skills.
• Proven analytical skills.

Responsibilities

• Monitor, research, and analyze Digital Fraud Attacks.
• Handle BAU and high severity issues.
• Create operational reports for metrics.
• Troubleshoot technical issues with fraud monitoring technologies.
• Engage with teams for fraud detection and prevention.

Skills

Effective communication skills

Knowledge of Cyber Fraud trends

Intrusion Detection Analysis

Understanding of operating systems

Familiarity with Big Data Technologies

Experience with scripting languages

Education

Bachelor’s degree or equivalent experience

Tools

Splunk

ETL Tools

Data Warehouse

Business Intelligence technologies

Job description

The Security Operations Center Cyber Fraud Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks on a 24x7 basis. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi’s data security policy.

Responsibilities

• The analyst performs monitoring, research, assessment and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real Time Fraud Risk Assessment, Big Data and Digital Application Monitoring tools (Splunk, SAS, Teradata, and enterprise real time fraud detection tools). Previous experience in cyber security operations or incident response is required.
• Follow pre-defined actions to handle BAU and high severity issues including escalating to other support groups.
• Execute daily ad hoc tasks or lead small projects as needed.
• Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics.
• Perform assessment as well as troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies.
• Participate in daily and ad hoc conference calls to manage quality assurance and documentation related tasks.
• Identify areas for tuning use cases to enhance monitoring value.
• Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities.

Job Skills / Qualifications

• Ability to communicate effectively both orally and in writing.
• Strong knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware.
• Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) as well as Application Layer Protocols (HTTP). Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).
• Knowledge of cutting-edge threats and technologies affecting Web Applications.
• Experience with Big Data Technologies, ETL Tools, Data Warehouse and Business Intelligence technologies is preferred.
• Experience with any scripting language and Splunk is a plus.
• Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus.
• Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, CEH, GCIA, GWAPT and CFE].

Qualifications

• 5-8 years of relevant experience in Cyber Fraud or SOC.
• Consistently demonstrates clear and concise written and verbal communication.
• Proven influencing and relationship management skills.
• Proven analytical skills.

Education

• Bachelor’s degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citizens are equal opportunity employer; qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by law.

View Citi’s EEO Policy Statement and the Know Your Rights poster.