CX Transformation Manager - Strategy, Insights & Journeys

National Youth Council; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A national agency for youth matters in Singapore is seeking a Manager/Assistant Manager to enhance youth engagement through data-driven CX strategies. The successful candidate will be responsible for mapping user journeys, managing feedback mechanisms, and applying CX principles in stakeholder management. Ideal applicants will have experience in CX or UX design, strong data analysis skills, and excellent communication abilities. This role is part of a one-year contract within a dynamic team focused on youth empowerment.

Qualifications

• Experience in CX or UX design, Communications, or related fields.
• Proficiency in data analysis to collect, interpret and present user feedback.
• Ability to create reports, proposals and presentations for stakeholders.

Responsibilities

• Develop CX strategies to improve satisfaction and engagement.
• Map user journeys to identify pain points and opportunities.
• Manage feedback mechanisms to turn data into actionable insights.
• Apply CX principles to stakeholder management.

Skills

CX or UX design experience

Data analysis proficiency

Communication skills

Collaboration skills

Tools

Design tools

Digital marketing platforms

Job description

A national agency for youth matters in Singapore is seeking a Manager/Assistant Manager to enhance youth engagement through data-driven CX strategies. The successful candidate will be responsible for mapping user journeys, managing feedback mechanisms, and applying CX principles in stakeholder management. Ideal applicants will have experience in CX or UX design, strong data analysis skills, and excellent communication abilities. This role is part of a one-year contract within a dynamic team focused on youth empowerment.