CX & AI Consultant

CURIOUSCORE PTE. LTD.; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A technology consulting firm based in Singapore is looking for an Early/Mid-level Consultant to co-lead a new practice focused on consulting with various industries including law and finance. Candidates should possess a degree, strong organisational and communication skills, and an aptitude for using AI tools. This hybrid role involves preparing proposals, onboarding clients, and conducting mixed-method research. Attractive benefits include learning stipends and paid leave.

Benefits

$250 WFH budget (one-time)

Insurance and Medical subsidy

Annual $500 Mental Health Subsidy

Annual $1500 learning and self-development subsidy

Quarterly Team Day offsite retreat

Free UX Design Course

Free access to LinkedIn Learning and Udemy courses

14 days paid annual leave

4 days paid self-care leave

Discretionary 13th month annual bonus

Paid parental leave for Singaporeans & PRs

Company work laptop

Travel opportunities to Kuala Lumpur

Qualifications

• Degree and above (preferably Business, Law and Tech).
• Relevant certificates (e.g. PMC, Change Management) welcome.
• Technical professionals or ex-consultants with senior stakeholder management skills are welcome to apply.

Responsibilities

• Prepare proposals for B2B clients.
• Work with client and intermediary stakeholders.
• Onboard new B2B clients.
• Manage projects and recommend technical solutions.
• Conduct surveys and user interviews.
• Consolidate and analyse learning experience data.
• Provide customer support via text, phone, or email.
• Present at events for client understanding.

Skills

Organisational skills

Problem-solving skills

Detail-oriented

Excellent communication skills

Familiarity with CX principles

Familiarity with Data Management principles

Experience with AI tools

Stakeholder management

Education

Degree in Business, Law, or Tech

Tools

AI tools

Mixed method research

Job description

Job Type: Early/Mid-level Individual Contributor

Job Function: Solution Consulting and Enterprise Account Management

Why are we hiring?: Co-lead and build a profitable consulting practice in its early days. This is a new role with mostly Singapore based clients.

Portfolio of Clients: Law Firms, Financial Services, Social Services, Marketplaces and Retail

Traits and Experience Required: Good organisational and problem-solving skills. Detail-oriented. Excellent communication skills. Familiarity with CX principles and/or Data Management principles in the business and workflow context and comfortable with using AI tools for research and analysis. Technical professionals (in Data, CX and Tech) or ex-consultants with senior stakeholder management skills are welcome to apply. Comfort in working with Gen AI tools to unlock value for clients in the consulting process is required.

Academic Qualification: Degree and above (preferably Business, Law and Tech). Relevant certificates (e.g. PMC, Change Management and etc.) welcome.

Location: Singapore/Malaysia

Mode: Hybrid (2 days in office)

Reports to: General Manager

The consultant will be involved in:

• Preparing proposals for B2B clients
• Working with client and intermediary stakeholders from government funded agencies/institutions/trade associations
• Onboarding new B2B clients
• Managing projects and recommending technical solutioning bridging business context and CX/AI needs
• Applying mixed method research. Including conducting surveys and user interviews and synthesising results.
• Consolidating and analysing learning experience, skills and workflow data
• Customer or client servicing support over text or phone or email
• Support in presenting at events for clients to understand our solutions

Insurance and Benefits

• $250 WFH budget (one-time)
• Insurance and Medical subsidy
• Annual $500 Mental Health Subsidy for Therapy and Coaching (or Dental)
• Annual $1500 learning and self-development subsidy
• Quarterly Team Day offsite retreat
• Work from home at least two days a week
• Free UX Design Course (2-Day Intensive) and any short courses by CuriousCore
• Free access to LinkedIn Learning and Udemy courses that are beneficial to your duties.
• Work in a vibrant co-working space around Paya Lebar
• 14 days paid annual leave
• 4 days paid self-care leave a year
• Discretionary 13th month annual bonus
• Individual KPI and Company Revenue bonus
• Paid parental leave for Singaporeans & Singapore PRs
• A company work laptop will also be provided for your use
• Travel opportunities to Kuala Lumpur for client engagement and trade events

Competencies to be acquired:

• Client success and engagement
• Solution Selling
• Learning Experience Evaluation
• Interview Skills
• Data Collection, Preparation and Analysis
• Service Excellence
• Programme Management
• Data Research and Analysis
• Learn to be an effective executive and team player through performance management frameworks like Agile principles. We constantly strive to be a high-performing team that puts our people and customers first.

* Note: Please share your favourite book in your application. Mid-career professionals with less than 6 months employment gap are welcome.