Customer Training Manager - Asia

Xero; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cloud accounting firm in Singapore is seeking a strategic Customer Training Manager to ignite the learning journey for small businesses across Asia. This role involves designing and owning the regional training strategy, delivering dynamic live training content, and building strong relationships with stakeholders. The ideal candidate has extensive experience in public speaking and stakeholder management, and a passion for making a tangible impact. The position offers generous benefits and a flexible working environment.

Benefits

Generous paid leave

Employee Assistance Program

Flexible working

Career development opportunities

Qualifications

• Proven track record in developing/delivering dynamic live education content.
• Extensive experience in public speaking and delivering high-impact presentations.
• Ability to translate needs into engaging product stories.

Responsibilities

• Design and own the regional training strategy, setting KPIs.
• Orchestrate content production and excel at delivering live training.
• Analyze metrics to refine and optimize training offerings.

Skills

Customer-centricity

Strategic thinking

Public speaking

Relationship building

Project management

Job description

Our Purpose

At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

Are you a passionate training leader ready to ignite the learning journey for thousands of small businesses and partners across Asia? Xero, the global leader in cloud accounting, is looking for a strategic Customer Training Manager to join our mission.

About Xero: Beyond the Numbers, We're Building a Movement.

We believe running a business should be beautiful. By empowering entrepreneurs with intuitive technology and a vibrant community, we help small businesses thrive, fueling stronger economies worldwide. Your work helps shape this impact across Asia.

Your Mission

As our Customer Training Manager for Asia, you'll be a chief architect of knowledge, a champion of adoption, and a strategic partner in Xero's regional growth. You'll drive how our customers and partners learn, master, and love Xero.

You’ll contribute to making Xero:

The most valued source of advice for small businesses.

World leaders in live & digital customer content.

A strategic force for achieving Xero's performance goals.

You’ll lead our Asia education strategy, blending global vision with local nuances, crafting immersive learning journeys that drive regional commercial success.

What You’ll Do:

Strategist & Architect: Design and own the regional training strategy, setting KPIs and driving results.

Content & Delivery: Orchestrate content production, and excel at delivering live training and presentations, including key engagements at Xero Con/Roadshows and other major events.

Engagement Guru: Build strong relationships with Go-To-Market teams, regional stakeholders, and global content creators, ensuring alignment.

Data Whisperer: Analyze metrics to refine and optimize our offerings for maximum impact.

Innovator: Continuously refresh and enhance the curriculum, translating customer needs into compelling interactive learning experiences.

What You’ll Bring :

Core DNA: Autonomous, customer-centric, strategic, positive, excellent prioritisation, strong relationship builder, energetic communicator, innovative, self-motivated.

Experience: Proven track record in developing/delivering dynamic live education content, extensive experience in public speaking and delivering high-impact presentations, expert stakeholder and project management, commercial acumen, ability to translate needs into engaging product stories. SaaS, accounting, or small business experience is a plus.

Our Xero Values:

We live by Beautiful, Happen, Human, and Together. If these resonate, you'll thrive in our supportive and innovative team.

Ready to Make Your Mark?

If you're a strategic thinker with a passion for learning and a desire to make a tangible impact on small businesses across Asia, we want to hear from you!

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, life insurance, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with weekly fitness and yoga classes, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.