Customer Support Specialist – Web & Chat Platforms - Geylang Bahru

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Support Specialist to manage customer enquiries via web and chat platforms. The ideal candidate should have at least 1 year of experience in customer service, strong communication skills, and the ability to multitask effectively. This role involves resolving customer issues to ensure satisfaction, working independently as well as part of a team. Work hours are Monday to Friday with alternating Saturdays.

Qualifications

• At least 1 year of relevant work experience in customer service and handling chat enquiries.
• Ability to work independently while being a cohesive team member.
• Excellent written and verbal communication skills.

Responsibilities

• Manage customer’s enquiries from our digital platform.
• Simultaneously handle multiple chats.
• Provide appropriate solutions and alternatives timely to meet the KPIs.

Skills

Excellent communication skills

Ability to multitask

Interpersonal skills

Organizational skills

Job description

Customer Support Specialist – Web & Chat Platforms - Geylang Bahru

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Other ad-hoc duties as assigned

Job Requirements

• At least 1 years of relevant work experience in customer service and handling chat enquiries
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1***

We regret to inform that only shortlisted candidates will be notified.

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