Customer Support Specialist Portugal Customer Service 11-October-2026

TDCX; Singapore; On-site; SGD 3,000 - 4,200; Full time

Benefits offered by this job

Attractive remuneration and great per-

Comprehensive medical, insurance, and

Job summary

TDCX in Singapore is seeking a Customer Support Specialist with Portuguese to support clients across the shopping and ownership journey. You’ll handle inquiries via phone, email, chat, and social channels, delivering exceptional service and timely resolutions.

The ideal candidate has at least 1 year of related experience, strong English and Portuguese skills, and a passion for customer experience in a fast-paced, global environment.

Qualifications

• Minimum 1 year of experience in a similar role
• Advanced English skills and native Romanian
• Strong customer experience mindset and communication skills

Responsibilities

• Responsible for daily customer relations to support client’s vision of providing world-class customer service across shopping and ownership journey.
• Acquire product knowledge to understand customer needs across products/regions and provide effective responses and solutions.
• Act as brand ambassador and maintain customer-facing excellence in line with client values and mission.
• Provide outstanding service across pre-sale and post-sale inquiries via phone, email, chat, and social channels; assist customers with mechanical or electrical issues when needed.
• Take ownership of inquiries and issues, ensuring timely resolution per KPIs and SLAs.
• Prioritize and relay customer feedback and feature requests to internal teams.
• Manage lead generation, delegation, and follow-up to ensure effective utilization.
• Identify process or product gaps and propose improvements to enhance productivity and customer experience.

Skills

Portuguese

Advanced English

Romanian (native)

Job description

Customer Support Specialist With Portuguese

Posted date 12 Oct 2026

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for daily customer relations to support the client’s vision of providing unparalleled world-class customer service support to current and future consumers across the shopping and ownership journey.
• Acquire product knowledge to enhance the ability to understand customer needs across different products and regions and apply the most effective response and solution to the case.
• Act as a brand ambassador, as your customer-facing role is crucial in supporting our client’s values and mission.
• Provide an outstanding service while interacting with customers, answering, and resolving complex volumes of pre-sale inquiries and post-sale support inquiries via phone, email, chat, and social channels. This may include assisting customers that may have mechanical or electrical failure by sending services to help the customer in their time of need.
• Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.
• Prioritize and leverage our customers' feedback and feature requests to the relevant internal teams.
• You will also manage lead generation, delegation, and follow-up of leads to ensure that they are being utilized effectively.
• Identify gaps in current processes or product offerings and implement or recommend improvements to increase the overall productivity and customer experience.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Minimum 1 year of experience in a similar role
• Advanced English skills and native skills in Romanian
• High emotional maturity and passion for customer experience
• Curious listener & learner, respectful of others, and team player attitude
• Action-oriented, results-focused, able to work independently and able to handle diverse situations
• Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy and be patient
• Effective communication skills on both technical and non-technical topics with customers and team members.
• Passion for people is important; passion for cars is a bonus.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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